Working directly with our Customer Service Manager, your main tasks will be to :

●      Overseeing the management and follow-up of technical incidents over the phone
●      Qualifying and running diagnostics for client requests
●      Responding to questions from our clients/prospects, in compliance with the SLAs
●      Ensuring ticket management by priority

The profile we’re looking for:

●      You are bilingual in Spanish & English

●     You’re organised, independent and proactive, and taken an active interest in your work
●      You have good analysis capacities and enjoy problem-solving
●      You’re good at verbal and written communication
●      You know how to explain technical issues to any person you’re talking to, regardless of their technical knowledge
●      You master the network domains, VoIP, TCP/IP, internet, etc.
●      You’re versatile, thorough and can quickly get to grips and understand the solutions/tools that you’ll be working with.
●      Knowledge of the Zendesk, Jira and Salesforce tools is appreciated.

By working with Ringover, you’ll be:

· Working in a positive environment
· Surrounded by an international, multi-cultural and dynamic team
· Able to enjoy an after-work drink and catch-up with your colleagues

In an inclusive environment, all our positions are open to individuals living with disabilities.

What we offer:
 
· Competitive health, dental, and vision benefits
· Work from home 3 to 4 days a week  ou full remote
· 20 PTO days a year
· A strong company culture with mentorship and teamwork
· A place where people are at the heart of the company