For us, working at Safran is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

The Warranty and Claims Analyst is responsible for overseeing the warranty claims process, analyzing all claims and ensuring timely resolution. A critical aspect of the role is reviewing OEM warranty terms to determine whether the Original Equipment Manufacturer (OEM) can be charged for warranty costs, ensuring cost recovery for the company. The manager will also handle customer penalty claims, coordinating all relevant parties to facilitate smooth and effective outcomes.

Warranty Claims Management:
‐ Manage the end-to-end process of warranty claims, from receipt of claim through resolution and reporting.
‐ Review and assess warranty claims to ensure compliance with company policies and legal requirements.

OEM Warranty Cost Recovery:
‐ Review OEM warranty agreements to determine if costs related to warranty claims can be charged back to the OEM.
‐ Work with legal and finance departments to assess the recoverability of warranty expenses based on OEM agreements.
‐ Coordinate with OEMs to secure reimbursements for warranty-related costs, including parts, labor, and shipping.
‐ Negotiate with OEMs when disputes arise over warranty claims and cost reimbursement.

Penalty Claims from Customers:
‐ Manage penalty claims from customers due to warranty-related issues (e.g., delays, defects).
‐ Review customer contracts and agreements to determine if penalties are valid based on agreed terms and conditions.
‐ Work with the finance and legal departments to assess the financial impact of customer penalty claims and ensure they are appropriately addressed.
‐ Negotiate and resolve penalty claims with customers, ensuring fair resolution while minimizing the company's exposure to financial liabilities.
‐ Communicate with customers regarding penalty claim statuses, resolution timelines, and any corrective actions being taken to prevent future occurrences.
‐ Ensure customer satisfaction is maintained throughout the penalty claim process while safeguarding the company's interests.

Claims Processing & Documentation:
‐ Develop a process for documenting claims' status and value.
‐ Maintain accurate records of all claims and customer interactions.
‐ Prepare and submit regular reports on claim trends, product performance, and warranty statistics to senior management.
‐ Suggest improvements to reduce claim frequency and enhance customer satisfaction.

Education / Experience:
‐ Bachelor's degree in Business Administration, Supply Chain Management, Engineering, or a related field (preferred).
‐ Minimum of 5 years of experience in warranty management, claims processing, customer service, or related roles.
‐ Previous experience in managing OEM warranty cost recovery and penalty claims from customers is highly preferred.
‐ Experience working with OEM agreements, penalty clauses, and financial negotiations.
‐ Knowledge of warranty terms, insurance claims, penalty clauses, and product defect analysis.
- Leadership skills / Management skills / Personal skills
‐ Strong communication skills, both written and verbal, with the ability to explain complex information in a clear, customer-friendly manner.
‐ Analytical skills to assess claims, track trends, and identify root causes of issues.
‐ Problem-solving ability to manage complex claims, penalty disputes, and resolve issues effectively.
‐ Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM or warranty management software.
‐ High attention to detail and ability to manage multiple tasks simultaneously in a fast-paced environment.
‐ Strong organizational skills and the ability to prioritize workload effectively.