Digital & IT Executive Support Expert

Neuilly-sur-Seine

About the job

At Sanofi, we’re committed to providing the next-gen healthcare that patients and customers need. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before. Join our Digital Tech Services team as Digital & IT Executive Support Expert and you can help make it happen. Your job? You play a vital role in ensuring the smooth and secure operation of our technology systems and devices for our ExCom community. As part of our Facility team embedded in Digital Operations & Workplace, you'll provide personalized support and service, maintain positive relationships with clients, and deliver technical support for on-site events.

At Sanofi Consumer Healthcare, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world.

Main responsibilities

• Ensure end-to-end operational support to the Opella executive community with world class customer care, and comply with policies and procedures such as non-disclosure agreements, confidential agreements, and standard operating processes

• Contribute to overall adoption of Digital Workplace tool and knowledge from Opella executives

• Collaborating with local and offshore support teams, provide technical support for our Executives and their direct support staff in Neuilly site, including installation, maintenance, support, and training of standard hardware, software, mobile devices and also basic Cybersecurity trainings in coordination with the Cyber team

• Be a SPOC for the Neuilly site for the support teams

• Manage and oversee local equipment (hands and eyes) together with the support teams (network, meeting room devices, printers, servers, etc…) to facilitate incident management and improvement.

• Support Executive Boardrooms, Auditoriums, and various meeting spaces with audio, video, and web conferencing technologies

• Provide technical support for on-site events, including gathering requirements, recommending solutions, coordinating logistics, and executing the event

• Develop and maintain effective working relationships with other Digital and business organizations, and communicate clearly and succinctly to all levels of the organization

• Ensure excellent customer service skills, be organized, polite, dependable, prompt, and neat in appearance

• Be flexible and adaptable to work outside of normal Business hours

About you

• A broad background in IT support, especially for clients at the executive level

• Strong communication, problem-solving and interpersonal skills, ability to pick things up quickly and connect information, with a superb attention to detail

• Extensive knowledge of Apple MacOS, iOS, Android, Windows 11, Office 365 suite, Zoom, Printing, General Laptop hardware and other Digital Workplace hardware like Meeting Rooms equipment. 

• Proven experience working in global virtual teams and international matrix environment

• Ability to take the lead & ownership (e.g. to find a solution, propose new idea and execute them, …), even in unclear situations. Contribute to clear the unclear

• Good verbal, written and interpersonal communication skills, with ability to talk to Exec and adapt “tech” language to various audience

• Curious, open-minded, « out of the box » thinking

• Agile and continuous improvement mindset, with critical-thinking and root-cause-analysis paradigms

• Able to write and speak fluently in English and French

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com