The mission of the Sales Engineering & Services team is to help our prospects and customers maximize the adoption of our main product: Sekoia SOC Platform.

Your role:

As part of the Solution Engineers (Services) team, you will be involved in:

• Advising our customers and key partners to ensure a complete adoption of our product (Technical Account Manager),

• Developing or implementing tailor-made content for our users and ensuring a smooth transition during SIEM migrations projects (Professional Services),

• Passing on your technical expertise (deploying, configuring and operating the product) through certified training courses,

• Boosting win ratio by providing technical expertise during strategic prospect meetings led by our PreSales (Engineering Consulting).

Your missions :

As a Solution Architect, your missions will be :

• Guarantee customer satisfaction through an exceptional level of service

• Qualify, diagnose and process customers’ technical requirements (Quick Win)

• Provide technical and/or functional advice on the advanced use of the product and configurations made in the customer’s IS

• Carry out a variety of invoiced assignments, such as developing integrations, customizing product configuration, and assisting with solution migration

• Participate in internal follow-up to resolve more complex malfunctions, and keep customers informed

• Help define and create eLearning training plans, materials and Labs, adapted to different contexts and user profiles

• Lead certified training courses and expert-level training workshops for our clients and partners

• Work closely with our Product teams, Developers, Customer Success Managers and Support functions.

📍 The position can be based in Paris, Rennes, or in full remote. Business trips (paid for by the company) can be expected.

🤩 We are excited to meet you if:

• You have an engineering degree or a similar degree

• You have at least 2 years of experience as a Solution Architect or in similar tech positions

• You have experience in consulting or project management of implementing or migrating a SIEM solution

• Having experience in a SOC / CSIRT / BlueTeam is a plus

• You’re curious about new trends and technological developments

• You have good teaching skills and excellent interpersonal skills

• You see yourself as an autonomous learner, actively investing in continuous self-improvement

• You are familiar with the principles of Windows and Linux system administration, as well as the basics of Python development,

• You know a few cyber-defense standards (MITRE, NIST, etc.)

• You are fluent in English. Other languages such as Italian or Spanish are a real plus !

👀 You are interested in this job but feel you haven’t ticked all the boxes? Don’t hesitate to apply, and tell us in the cover letter section why we absolutely must meet!

📝 Here’s what’s in store for you if you apply :

1. HR interview with Clémentine, Talent Acquisition (45’)

2. Skills fit with Pierre (Solution Engineer) (60’)

3. N+1 and N+2 Interview with Charles (Head of PES) & Antoine (VP SES) (30’)

4. Team fit with other members of the team (30’)

Our process usually takes about 2-3 weeks, depending on availability. It may include reference calls.

The program: discussions rather than trick questions ! These discussions will help you understand how Sekoia.io works and what it stands for. But they are also (and above all) an opportunity for you to tell us about your career path and your expectations for your next job!