Brevo
Brevo

IT Support Specialist

Job summary
Permanent contract
Paris
Salary: Not specified
A few days at home
Skills & expertise
Generated content
Mdm
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Brevo
Brevo

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Questions and answers about the job

The position

Job description

Brevo is the leading Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more.

Today more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.

As a fast-growing company, Brevo is in the process of growing the IT team. We are now looking for an IT Support Specialist to join our Paris office. As a member of this team, you will be working closely with the infrastructure team and the cybersecurity team and you will report directly to our IT Manager. We work with cutting edge technologies and the team is encouraged to explore and lead new projects.

As IT Support Specialist, you will:

  • Analyze departmental needs, identify gaps and boost efficiency, productivity and accuracy.
  • Work on the Onboarding & Offboarding process at scale.
  • Provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging and perform day-to-day IT support tasks.
  • Implement IT operations, manages inventory, Operating Systems installation and configuration, applications the likes of:

    • -Multi OS platform 

    - MDM

    -Manage collaboration tools and provide support (N1/N2)

    -Software management (antivirus software, password manager, MS Office, etc)

  • Track and maintain hardware and software inventory

    • What will contribute to your success:

  • 2 or 3 years experience working as IT Support Specialist or equivalent
  • A first experience in system administration is appreciated
  • Knowledge in the followings technologies :

    • -Networking Protocols (DNS, DHCP, OSI Model)

    -Operating Systems: MacOS, Microsoft Windows 10 & Linux

    -Authentication Protocol Oauth, SAML, SSO

    -Good understanding of infrastructure and information security.

  • Highly positive attitude and ability to build conducive working relationships with colleagues from all levels.
  • Fluent in English and in French

    • What we offer:

  • A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
  • Meal vouchers - Swile (12,5) € per day
  • Excellent private health care, of which 70% is covered by the company
  • RTT
  • Bi-annual global company offsite; inter-office trips
  • 2 days of remote work per week
  • Work's council benefits (Leeto)
  • Social, green and rainbow alliance committees to take care of environmental and social matters
  • Several services related to prevention, health and personal and professional well-being on Welii platform
  • Very competitive referral program
  • Second parent leave: 1 month of fully paid leave
  • Kids leave: additional time off if your children are sick and need you
  • English and French classes, and over 155000 courses available on Udemy
  • Budget to support your workspace at home
  • A modern office in a central location with free fruits, drinks & lots of fun activities
  • Relocation package and visa sponsorship for international talents
  • Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike...and more!

    • Meet with us

  • A first video interview with our TA Team
  • A second interview with the IT Manager
  • A last video interview with the VP platform

    • Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

    Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

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