👋 About

In a world where going out has become a way of life, the mobile application Shotgun is the go-to destination for young people to discover events, buy and resell tickets.

We're finally breaking free from the age of restrictions, and stepping into an era of sociability and music, join the move ! 🎶

👀 What we're looking for

We're looking for individuals who want more than just a job. People willing to get out of their comfort zone to reach outstanding goals. Doers who never stop learning. We want people who are talented, optimistic and fun: who set the bar high but don't take themselves too seriously.

Mission 👩💻👨💻

Are you passionate about customer experience and eager to thrive in a dynamic environment? We’re looking for a dedicated Care Intern to join our vibrant international team of five! Your mission will be to foster strong relationships with our users, ensuring they enjoy the best experience possible.

Your Key Responsibilities:

• Be the Voice of Care: Respond promptly and professionally to customer inquiries, providing accurate information and resolving issues effectively.
• Innovate for Improvement: Participate in improving existing processes or developing new ones to enhance our service quality.
• Collaborate for Success: Report customer issues and suggestions to various teams (tech, product, logistics, etc.) to help us continuously improve the user experience.
• Connect Globally: Communicate effectively with our international team, prioritizing teamwork and a collaborative spirit.
• Lead Exciting Projects: As a Care Intern, you'll have the opportunity to manage projects independently, contributing to the ongoing enhancement of user experience.

This Internship is Perfect for You If:

• You’re currently studying and seeking a 6-month internship starting in December 2024 / January 2025 in Paris or Marseille.
• You excel in empathy: You understand that users reaching out have specific needs that deserve thoughtful and compassionate responses.

Why Join Us?

By joining Shotgun, you’ll gain hands-on experience in customer care while becoming an integral part of a dynamic and enthusiastic team. You'll have the opportunity to learn, grow, and contribute to creating memorable experiences for our users.

Perks

🍔 Swile Lunch Card: Lunch card and much more: https://www.swile.co/

💊 Alan Health Insurance: We got you covered with Alan

🏋️ Gymlib access to sports : Shotgun promotes sport activity; you will get preferential rates for various sports halls

🎉 Team Parties & Off-sites : We organise every quarter an off-site to gather all team members: 2 to 3 days to mix workshops, master presentations, good food and obviously some nights out.

🕺Shotgun events vouchers : you will get shotgun credits