Singulart is the leading online art gallery, committed to empowering artists worldwide by providing them with a space to showcase and sell their works. We are a fast-growing international company, and we pride ourselves on our passion for art and our dedication to artist care.

We are looking for a dedicated Artist Care Representative with fluency in German to join our team. Your primary responsibility will be to provide exceptional support to artists and ensure long-term artist satisfaction by reducing churn through proactive retention efforts and sales calls.

Your Main Responsabilities

• Managing Artist Inquiries: You will manage a pipeline of support tickets (mail & calls) with a very diverse range of inquiries (managing their portfolios, pricing, and overall presence on Singulart).

• Artist Retention & Long-term happiness: Make outbound calls to artists, build relationships, understand their needs, and encourage ongoing participation in the platform to reduce churn.

• Participating in Artist Success Projects: You will contribute to projects to make artists happier and increase NPS.

• Collaborate with Internal Teams: Work closely with the Sales, Marketing, and Product teams and share feedback to ensure a qualitative experience for artists and maximize their success on the platform.

Your Skills

• Passionate about customer relations: You are known for your human qualities and your excellent written and oral communication skills.

• Resilient in phone communication: You confidently manage a high number of artists, building strong relationships and maintaining open, effective communication

• Precise and organized: You are a structured thinker. You are able to prioritize your tasks but you can also jump from one task to another.

• Problem solver: You find a solution no matter the problem thanks to your creativity.

• Proactive and autonomous: You understand that small actions can have a big impact. You have a strong test & learn spirit and are able to implement new ideas in a fast-paced environment independently.

Your background

• Fluency in English and German are a must. French, Spanish, or Italian are a big plus

• Studies in communication, business or similar

• No knowledge in art required, but appreciated

Hiring Process

• 5 min exchange to ask questions

• 30 min exchange with the Artist Care Lead

• 30 min Case Study with the Artist Retention & Experience Manager

Join us if

• You want to be part of a young and international team

• You want to revolutionize the art world

• You want to work in the heart of Paris and do lunch breaks at the Seine