Customer Care Representative (Internship) - Italian speaker

Job summary
Internship(6 months)
Paris
Salary: Not specified
A few days at home
Experience: < 6 months
Skills & expertise
Generated content
Teamwork
Hubspot

SINGULART
SINGULART

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Questions and answers about the job

The position

Job description

Founded in 2017, Singulart is an online art gallery dedicated to helping artists brave the international barriers of the art market. On a daily basis, we work to promote talented artists from 120 countries and sell their work to collectors around the world.

Singulart was born from the meeting of three enthusiasts: Denis, Véra and Brice, the co-founders. Their desire to create an ambitious and passionate collective at the service of artists brought them together.

In 7 years of existence, SINGULART has become the leader of the art market in Europe and this is only the beginning.

In this context, we are looking for smart, process-organized, customer-focused individuals to make our clients super happy within our Customer Team.

Please note that the duration of this internship is 6 months.

Your responsabilities:

  • Managing all post-sale communication with your clients

  • Keeping up to date on all post-sale tasks and proactively reaching out with regular updates to accompany clients

  • Apply the right tone of voice in each situation regarding our quality standards: whether the customer is happy or angry, you respond to their emotions with empathy and professionalism

  • Work closely with Sales and Logistics teams to anticipate issues and create a seamless experience


Preferred experience

  • Fluency in English and Italian expected, additional language(s) a strong plus: Spanish and/or French

  • You have a taste for customer relations

  • You have a professional and positive communication style

  • You adapt to change and are comfortable with ambiguity

  • You have a team spirit

  • You have a strong interest in Art/Luxury sectors

  • You’re familiar with IT tools, experience with a CRM software (HubSpot) is a plus


Recruitment process

  • Interview with Rebecca, our Head of Sales

  • A business case

  • Debrief of your business case with Rebecca

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