Singulart is the leading online art gallery, committed to empowering artists worldwide by providing them with a space to showcase and sell their works. We are a fast-growing international company, and we pride ourselves on our passion for art and our dedication to artist care.

We are looking for a dedicated Artist Care Representative with fluency in French and / or Italian to join our team. Your primary responsibility will be to provide exceptional support to artists and ensure long-term artist satisfaction.

Your Main Responsabilities

• Managing Artist Inquiries: You will manage a pipeline of support tickets (mail & calls) with a very diverse range of inquiries (managing their portfolios, pricing, and overall presence on Singulart).

• Managing trust/quality concerns, and ensuring smooth artist experiences.

• Escalating complex issues to the Artist Support Manager when necessary.

• Collaborating with internal teams and contribute to the improvement of operational processes through feedback.

• Participating in Artist Success Projects: You will contribute to projects to make artists happier and increase NPS.

Your Skills

• Strong communication and customer service skills

• Empathy and active listening

• Detail-oriented and highly organized

• Technical troubleshooting abilities

• Ability to manage time effectively in a fast-paced environment

• Familiarity with CRM tools and ticketing systems

Your background

• Fluency in English and French or Italian are a must. German, Spanish, or any other languages are a big plus

• Studies in communication, business or similar

• No knowledge in art required, but appreciated

Hiring Process

• 5 min exchange to ask questions

• 30 min Case Study

• 30 min exchange with the Artist Care Lead

Join us if

• You want to be part of a young and international team

• You want to revolutionize the art world

• You want to work in the heart of Paris and do lunch breaks at the Seine

Start date: mid-December 2024 or early January 2025