Location: Remote (Bulgaria) Employment: Full-time
Curious about the future of event marketing?SpotMe is the enterprise event platform to manage engaging events that help accelerate customer relationships at scale. Trusted by 12,000+ global Fortune 500 business leaders and loved by 10,000,000+ users, brands like J&J, Deloitte, and Red Hat use SpotMe to manage hybrid, virtual, and in-person events with a branded, personalized and compliant experience and get deep data insights that flow into their CRM.
Behind the magic stands a curious, diligent, and humble team with over 30 nationalities. A team that feels great pride in the work they do, a team that cares for each other, and a team that is always ready for the next challenge.
Mission:As a Content Implementation Specialist in our Operations team, you will play a crucial role in ensuring a best-in-class customer experience for our virtual and hybrid event platform.
Key Responsibilities:
- Manage and process content requests via our ticketing system (Jira).
- Handle project onboarding forms and initial project setup.
- Process and clean up data using tools like Excel, Word, and Photoshop.
- Create and update content on our apps through the CMS: Backstage.
- Review and test uploaded content directly on our app.
- Communicate progress and completion status to requesters.
- Ensure timely delivery of requests according to our standards.
Reporting to: Operations Support Team Lead
Requirements:
- Fluency in English, both written and spoken.
- Proficiency in German or French is a strong plus.
- Previous experience working directly with customers (internships or full-time positions).
- Experience using a CMS (e.g., WordPress, Drupal).
- Excellent knowledge of Microsoft Excel.
- Experience with Photoshop is a plus.
- Strong attention to detail and execution accuracy.
- Curiosity, a quick thinker, and a desire to learn and grow.
- Proactive attitude, ability to work independently, and a drive to get things done.
Skills:
- Ability to troubleshoot problems and work effectively under pressure.
- Excellent interpersonal and communication skills.
- Strong organizational and prioritization abilities.
- Detail-oriented with a focus on delivering high-quality work.
- Proactive and able to work independently.
- Curious, open-minded, and enthusiastic about collaborating in a dynamic environment.
Personal Characteristics:
- Takes responsibility for actions and team delivery.
- Demonstrates multitasking abilities.
- Confident, proactive self-starter.
- Adheres to tight deadlines and works well under pressure.
- Strong listening and expression skills.
- Enjoys helping others and building relationships.
- Committed to maintaining high standards of work.
- Curious and Always Improving: Demonstrates a curious mindset, continuously seeking to learn and improve processes and skills.
- Diligent with Intent: Approaches tasks with diligence and purpose, ensuring thoroughness and attention to detail in all aspects of work.
- Humble About Oneself: Displays humility, recognizing one's strengths while remaining open to feedback and learning from others.
- Respectful and Positive: Maintains a respectful and positive attitude towards colleagues, clients, and projects, fostering a collaborative and supportive work environment.
Join SpotMe and be a part of a dynamic team that shapes the future of event marketing!