Customer Support Agent - Italian speaker

SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.

Come and join our in-house Customer Support team and help them shape the voice of SumUp!

• You are the voice of our company – the direct link to our customers
• You take care of our Italian-speaking customers by phone and email
• You competently support our merchants for all questions and inquiries about our product and service
• You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
• You closely work with other departments together, for example Sales and Marketing
• You’re part of an international and multilingual team

• You have excellent language skills in Italian and English - any other European language abilities would be considered a plus!
• You love to communicate, while being easy-going and patient with our customers
• Good and customer-friendly service is the highest priority for you
• You’re curious and persistent to solve issues
• You’re organized and can keep a cool head even in stressful situations

• We’re a truly global team of 3000+ people from 60+ countries, spread across 3 continents
• 2000 EUR Learning and Development budget
• You'll have the opportunity to make an impact as we work in flat hierarchies
• You'll have the space to drive your career here and take ownership of projects
• You'll be able to attend team events and offsites
• Office relaxation activities such as yoga and massages and regular brunches, football events and office parties
• 23 days paid vacation days
• Additional health insurance and Multisport card
• Restaurant ticket

About SumUp

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.