RevOps Sales Support Specialist

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

We are seeking a dedicated Sales Support Specialist that can join the RevOps team to provide exceptional user support and enable seamless sales operations, by ensuring inquiries are promptly addressed, and that they are fully supported from onboarding throughout their journey.If you excel at resolving user queries, supporting sales teams, and ensuring efficient sales processes, we want to hear from you.

What you’ll be doing in this position:

• Knowledge of Salesforce or other CRMs/business systems
• Collaborate with cross-functional teams to support readiness of sales operation processes and tools, including users onboarding/off-boarding, preparation for product launches, catalogs maintenance and others
• Configure user accesses and sales tools
• Create hardware re-stock orders for field sales agents and monitor their inventory levels
• Create invoices for representatives’ payment completion
• Support queries related to customer fees and representatives commissions calculations.
• Handle user queries and issues, reduce response times, and improve user satisfaction
• Investigate issues flagged by users
• Develop and update a comprehensive knowledge base and self-service resources for users

You’ll be great for this position if you have:

• 2+ years of experience in customer or internal user support, ideally in a company with over 100 users
• Proficiency in identifying, analyzing, and resolving issues efficiently
• Experience working with technical teams to define specifications and follow up on developments
• Experience in documenting processes, FAQs, and troubleshooting guides
• Sales exposure (inbound, outbound, or field sales)
• Fluent business English; Italian, French or German is a plus
• Capacity to quickly learn new processes

Why you should join SumUp:

• Meal Allowance
• Subsidize public transport ticket (50%)
• Health Insurance (50%)
• Free Babbel Professional Subscription
• Action Logement
• Nursery spots
• Mobilité durable

About SumUp:

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.