Swan is looking for a Technical Account Manager / Implementation Manager to join its team. You will join a team our Operations team and will work closely with the Business and Sales team.

✨ Your mission

• Support our clients towards the success of their onboarding, by helping them understand and use our APIs

• Respond to functional and technical questions from customers, by questioning them - understanding their context and their needs

• Develop a consultative and solution-based approach to answer our customers needs

• Improve documentation and implement any idea allowing a better client onboarding

• Effectively work cross-functionally across the organization (Product, Engineering, Compliance, Operations and Sales teams) to improve our processes and imagine new features

✨ Your team 

Operations are a key pillar to Swan’s success. Their mission is to provide a flawless end-end customer experience.

This team includes our Technical Account Managers, end-user support, as well as our KYC teams. These folks are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there!

Learn more about the Technical Account Manager position.

✨ You’re a great match if:

• An engineering background centered around web technology

• Previous experience in Pre Sales, Technical Account Manager, Technical Project Manager role would be a plus

• Excellent communication and presentation skills: demoing products, explaining the value, and fielding technical, process, and business-related questions

• Knowledge of HTTP, REST, and OAuth

• Ability to understand and explain technical concepts from developers to C-levels

• Excellent working abilities in Dutch and English

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌 

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨ Perks of being a Swanee:

• Hybrid remote policy: We offer the possibility of working from home for 2 days per week.

• Pension plan

• Swan encourages you to have fun staying fit, thanks to partnerships with Classpass.

• Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something’s convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it’s to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners’ expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

• A 30-minute video call with our Talent Acquisition Manager, to get to know you, understand your career expectations, and answer your questions

• A short technical case

• An interview with our Team Lead

• A case study followed by a peer interview

• Final interviews with our Head of Operations and Chief Service Officer

• An in-person visit to our Amsterdam office