Client Service Representative – Digital channels
Job summary
Permanent contract
Dübendorf
Salary: Not specified
A few days at home
Skills & expertise
Generated content
Exchange
Questions and answers about the job
The position
Job description
- Written and phone processing of customer inquiries by e-mail, letter, chat and social media in German, English. French, Italian is a big plus,
- Customer service regarding our services and trading products,
- Independent processing of customer complaints,
- Coordination and delegation of incoming inquiries with specialist departments (BackOffice, Legal & Compliance, IT, Marketing, etc.),
- Supporting the specialist departments with clarifications and customer orders,
- Technical support for our applications (mobile, web platform),
- Helping to further develop our applications (mobile, web platform).
Preferred experience
- A completed banking education and/or several years of experience in customer service,
- Experience with chat systems, interest in AI solutions for chat and new modern communication channels,
- Excellent knowledge of English and German; French and Italian is an advantage,
- You have a service-oriented mindset, enjoy customer contact and a networked way of thinking,
- You have an affinity for the stock exchange, an interest in the markets as well as in new modern communication channels,
- You are familiar with the "ticket system",
- You have the ability to recognise dangers and assess them according to their urgency,
- You are helpful and maintain an overview in hectic situations,
- You are flexible and willing to learn new things.
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