After a training period on our technologies (Oracle, Perl, Python), internal systems and the trading world, you will :

• Assist numerous departments of Swissquote on issues relating to the technical aspects of our platforms.
• Proceed to the first step of investigation and solve complex and critical cases.
• Maintain, operate and update our customer databases using your SQL knowledge.
• Develop new automation tools to continuously improve the performance of the support of our banking systems
• Investigate issues for our clients and other departments
• Provide level 2 and 3 support for our clients
• Develop and optimize internal tools
• Provide complex databases extractions (SQL) for others departments
• Coordinate with development teams to solve critical cases
• Participate in the daily monitoring of our IT Systems by executing and implementing specific checks
• Be part of an on-call rotation to provide 24/7 support, ensuring incidents are addressed promptly and system downtime is minimized.

• Degree in Information Systems (for example Bachelor HES or similar) and a passion for IT
• Your skills set include the following: Windows/Unix/Linux environment, SQL and scripting (Python, Bash), Git
• Very good knowledge of French and Strong working knowledge of English (minimum B2)

• Strong problem solving skills and eager to work on critical systems
• A strong interest in the fintech/banking world as well as a strong sense of customer service

Nice to have 

• Banking or other financial services experiences
• A first professional experience