Team missions:

• Drive innovation and efficiency in Sales, Marketing, and Customer Service operations through enhanced process automation in our internal tools (i.e. Salesforce) and data quality across systems and data platform.
• Contribute to strategic initiatives vital to TheFork's success, including revenue generation, sales conversion and product-led capabilities.
• Enhance the satisfaction of both our Restaurant partners and Diners by refining sales and service touch points, ultimately fostering stronger customer relationships and loyalty.

What you will do

In this role, you will be driving the team for:

• Product Strategy: Support Senior Manager to identify opportunities and prioritize product roadmap, aligning with overall business objectives and key results (OKR). Proactively improve and challenge current internal processes and data accuracy to optimize and scale productivity of our internal users and external customer experiences.
• Project Management: Lead TheFork projects related to revenue impact, process and operational excellence, data ingestion and data quality through out Discovery, Shaping, Implementation and Change phase. Facilitate cross-functional team coordination among various stakeholders (Sales, Sales Ops, Marketing, Revenue Ops, Customer Support, Ops, other Tribes in Product & Engineering, Data Team…)
• Problem-solvings: Understand the problems in the user journeys and propose solutions. Organize workshops with stakeholders to collect business needs. Work closely with engineering teams for implementations by providing clear functional requirements, user stories and backlog priorities.
• Stakeholder communication: Communicate product updates, roadmap changes, and give visibility of status to key stakeholders, including leadership teams, managers and end-users.
• Quality Assurance: Manage testing sessions, monitorings and documentations to ensure quality of the deliveries and data reliability in Salesforce and across systems.
• Change Management: Define and measure product success metrics/KPIs monitoring. Ensure user adoptions and feedback loop. Provide level 3 internal support on Salesforce, its Data integration and Data quality for end users. Develop training materials for Sales Enablement and Knowledge teams for our end-users.
• Benchmark and Vendor: Benchmark tools & solutions and provide technological watch (AI powered-solutions, process automations). Ensure compliance, good practices during new tools procurement and adoption.

Who you are

• Min. 5 years experience in product management/ project management (ideally in a mobile or web environment)
• Experience with CRM tools (ideally Salesforce Sales/ Service Cloud, Pardot) and Data Integration tools ETL, reverse ETL, Data Platform like Snowflake is a plus.
• Msc/Bac+5 (Engineering school, Business degree, Master)
• Fluent English speaking and writing skills and good level in French
• Knowledge of agile projects management, Scrum techniques and the spirit of agile tools (ie. JIRA), project management tools (ie. Notion)
• Proven track record of successfully managing complex projects and cross-functional teams.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Team player, passionate, open minded with a touch of humor

What we offer you: 

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

⚖️ Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💚 Complementary time off to spend with your loved ones 

💸 Competitive fixed salary, bonus and equity (yes, equity!) 

🍕 Lunch vouchers available for each working day + some free Yums (because yes, we like to try our best restaurants) 

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse  expenses related to physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

👶 Financial benefits in the events of a birth, adoption, PACS, or wedding  

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🚝 Transportation allowance 

🏥 72% of health insurance fully covered by the company 

👩‍🦽 Life & Disability Insurance at no cost to the employee

🍴 Amazing offices with dining, a coffee point on each floor, and leisure area    

🎤 Team building events  

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

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