Company Description

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, and affordable as it should be. 

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid, and Brussels. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Job Description

The Strategy Manager - Carrier Value will be responsible for leading our key projects and campaigns with UK train and coach providers from within the commercial team. Partnering closely with Trainline’s Industry Relations team, they will architect and execute activities which deliver against our shared objectives with key partners. They will be the champion of carrier needs within the commercial team, ensuring we have identified, sized and considered all relevant commercial opportunities in the space. Once plans are built, they will project manage across the company to see them through to completion, monitoring commercial performance and making recommendations for improvement.

The successful candidate will have a strong analytical and strategic background, possibly from consulting. They will be able to distil data and information from a variety of sources and make strategic recommendations that advance our mutual objectives with carriers. They will be able to grasp the fundamentals of operating in a government regulated industry and how this affects commercial activities and strategy. They will work well with a wide stakeholder group and be comfortable presenting with credibility to senior leaders in the company.

The role will report to the UK Country Director.

Areas of responsibility:

• Identifying and sizing opportunities to partner with Carriers on campaigns and activities that advance mutual goals – ie, upsell of first class tickets
• Creating business cases for prioritisation within the overall Go-To-Market plan, alongside the UK GTM lead and Head of Carrier Value, who sits in our Industry relations team.
• Project managing key initiatives to launch & monitoring performance, recommending areas for improvement
• Championing Carrier needs within the Commercial team

Success Measured by:

• New initiatives identified and sized either from our own data, from partner discussions, or both
• Delivery against carrier goals, as defined within the Carrier Value Proposition workstream

• Strong Strategic & Analytical Background – consulting background ideal
• Ability to write code to access internal data tables using SQL
• Ability to construct robust business cases for new initiatives
• Able to understand complex market dynamics quickly (experience within a government regulated industry a bonus)
• Excellent project management skills
• Able to work across a multitude of functions and adapt style to achieve the outcome
• Ability to challenge and persuade cross-functional audiences to act - from peers around the org to senior executives
• Able to synthesise rapidly and present the plans to a senior audience, surface trade-offs, with radical candour to get to an answer

Additional Information

Why should you jump on board? 

We pay special attention to learning and development and organise quarterly company learning days as well as offering a learning budget that can be put towards resources of your choice. We will cover the costs of your professional subscriptions and give you access to our very own learning platform. 

At Trainline, we care about the wellness of our employees. We host puppy therapy sessions, in-office yoga and run Mental Health First Aider training courses as well as having an Employee Assistance Program as one of our many company benefits.  

We regularly throw fun social events such as pub quizzes, karaoke nights and our large-scale Summer and Winter Festivals every year. Additionally, we love hosting meetups in our amazing event spaces and having the opportunity to support internal and external community groups.  

We also hold companywide hackathons and our annual Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment. 

Our flexi-first approach

We believe in the importance of a healthy work-life balance and the value of a flexible workforce. Our flexi-first approach outlines our commitment to a hybrid way of working and our expectations of Trainliners. A key part of what makes Trainline special is our people and the value we get from the buzz and energy of our workplaces, and that’s why we’re proud to offer the best of both worlds. In practice this means in–office attendance at least 40% of the time over a 12-week period for all Trainliners. These in-office days are typically team led to help us connect, collaborate and create together.  

Our Values 

• Think Big - We're building the future of rail 

• Own It - We care about every customer, partner and journey 

• Do Good - We make a positive impact 

• Travel Together - We're one team 

Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.  

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.