Founded in 2016, Free2move 🚀 simplifies mobility usage by offering a wide range of services to meet everyone's travel needs 🚘.

With Free2move, you can rent a city car for your stay in Italy 🏖️, find the nearest charging station ♻️ for your electric vehicle in Europe, book a parking spot for your weekend in Paris ... all with a single click on our web/mobile platform! 📲

Born from the merger of Group Stellantis 🚗 and the start-up TravelCar, Free2move, thanks to its agility and conquering spirit, managed to establish itself in just 6 years 🚀 as a reference player to revolutionize mobility for all travelers.

Now the #1 choice for over 6 million users 👑 Free2move operates in more than 170 countries across 5 continents 🌎, is available in 30 languages and 26 currencies. 5,000 partners trust us, and several hundred thousand vehicles are available!

If you want to join a team of 750🏆 experts and bold international projects, then you're in the right place! 🎯

You will evolve in an ultra-dynamic, innovative, agile, internationally oriented structure, and join our talented ❤️teams♥️, full of ideas and motivation with multi-disciplinary skills, at the crossroads of the digital ecosystem and the automotive sector, in full transformation.

💺 JOIN US!
💯 It's exciting, you'll see🔥!

Overview of the Role

The successful candidate will play a crucial role in maximising support operations for the German market by ensuring top-notch customer service and efficient processes.

Key Responsibilities

• Customer Support: Provide exemplary customer support in German, ensuring customer satisfaction and problem resolution.
• Market Analysis: Monitor market trends and performance to identify growth opportunities and areas for improvement.
• Relationship Management: Maintain strong relationships with existing partners and foster new ones to expand our market presence.
• Coordination: Work closely with other departments, especially marketing, to ensure cohesive strategy implementation.
• Reporting: Prepare regular reports on market performance and customer satisfaction to inform strategic decisions.

Education and Experience Requirements

Bachelor's degree (Bac+3) in Business, Marketing, or a related field.

Experience and Qualifications

Experience in customer support or operations preferred.

Behavioural Skills (Soft Skills)

• Effective Communication
• Adaptability
• Relationship Building
• Perseverance
• Strategic Thinking

Technical Skills (Hard Skills)

• Communication
• Networking
• Customer Service
• Market Analysis
• Problem Solving

• Immediate start
• Attractive salary
• Performance-based bonus
• Mandatory onsite presence for the first two months, followed by a hybrid model based on performance and KPIs
• 40-hour workweek (8 hours/day)
• Weekends off (Saturday & Sunday)
• Double pay for working on public holidays based on Tunisian calendar
• Permanent contract with 20 days of annual leave
• Paid training

Working at Free2move means joining a tribe where performance culture meets a great atmosphere. It also includes:

• A start-up spirit backed by a major group 🥇
• The possibility to work full remote, hybrid, or at our various offices depending on the role ⛵️
• The chance to revolutionise mobility with us! 🚘
• A well-thought-out onboarding process to get you started 🎁
• Plenty of opportunities for growth 📈
• Collaboration with multidisciplinary and international teams 💪🏼
• International projects to bolster your background! 🌍
• Meal vouchers worth 5 dinars per worked day
• Group insurance!
• Football battles to unwind ⚽️
• ...This list is non-exhaustive...

👀*Psst...! Here's a tip :) Apply, preferably, in English 🇺🇲