Customer Success Specialist – After SalesFor us to succeed in digitising the hair and beauty industry, we have an ambitious Customer Success team ready to drive higher adoption, performance and retention of our existing Partner base.

We’re not stopping anytime soon and have huge growth plans in sight for our GR market. To ensure we truly support our Partners, we need to dedicate our effort to helping them understand the full benefits of Treatwell’s SaaS, so they know how the tools can support them and why they will help their business.

Your responsibility will drive you to think commercially and strategically in how you can share this message to Salon Partners in a practical way. You’ll need to think about the best channels to contact them on and what is the information they need to be successful.Equipped with a strong market knowledge, you will be confident in explaining what Treatwell can do to improve both their customer and business experience.

You will be responsible for:

• Adapting to multiple Salon Partners with a 360o personalised service in the development of their positioning, revenue management, and online marketing strategy.
• Educating and empowering partners to adopt our SaaS by providing them with expert knowledge.
• Creating engagement, being proactive and creating strategies to maximise their loyalty and retention rate.
• Managing live chat interactions with customers and salon partners, maintaining a professional tone and writing style.
• Advising and guiding your Partners in order to optimise their sales on our platform (promotions, services offered, availability, etc.) but also helping them get ready to join our Marketplace environment.
• Solving problems by analysing complex issues and facilitating productive conversations between our customers and partners.
• Communicating efficiently at scale, iterating your learning to communicate with Partners driving them to heavy SaaS adoption by reducing the number of physical touch points required to achieve the end goal.
• Working to reduce unsuccessful partnerships by resetting Partners' expectations to better align with our value proposition.

About you:

• Fluent in both Greek and English with clear, concise communication and strong verbal and written skills.
• Previous experience in a similar role, ideally in the SaaS industry.
• Experience with Salesforce is a big plus but not mandatory.
• Persuasive and inspirational, you’ll advocate the benefits of the online world, our tools to create excitement and commitment in our Partners.
• Genuinely passionate about scale; using technology to make a meaningful impact to thousands of partners at once.
• Motivated by problem-solving and iteration to find a winning formula to impact Partner behavior positively.
• You like to dig into processes and find opportunities to improve ways of working every day.
• Strong communicator, able to build rapport with both Partners and colleagues.
• A team player, motivated by the success of the team as well as your individual performance.
• Target-driven, with a proven track record of exceeding targets.
• A proven commitment to seeing things through and achieving long-term results, demonstrated by longevity and success in previous roles.

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of +700 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 60,000 salon partners across 13+ countries, processing over 8 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We’ll treat you with:

• Monthly 40€ vouchers so you can treat yourself too.
• 28-days holiday + public holidays.
• Competitive Salary.
• Generous Incentive Bonus plan.
• Opportunity to be part of the beauty industry's digital revolution, in an international environment.
• Free Coffee & Snacks.
• Friday socialising – we make sure we stop working and spend time together at the end of the week.
• The opportunity to work alongside a talented, friendly, entrepreneurial team in a lovely Downtown Athens office.

Equal Ops

Don't meet every requirement? No problem! If you're passionate, motivated, and eager to learn, we encourage you to apply. 

In Treatwell we value diverse experiences and believe you could be the perfect fit for our team in Greece!

Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.