IT Support Technician

The IT Support Technician is based in our Paris office but is part of a larger European IT Services team. You will be responsible for day to day IT operations including all purchasing and management of end user hardware, software licensing, onboarding and offboarding for employees. In addition you may also be required to support the business during trade shows and other events.

We make use of world class cloud based applications that provide scalability and flexibility to the workplace. We are 70% macOS end user environment, with a number of Windows and Linux/Unix users.

You will be required to be in the office for a minimum of 4 days per week with one day working from home.

This is a fantastic opportunity for someone seeking a new challenge and to join a team who are dynamic and hard working. The business has entered a period of sustained growth having recently gone through a transitional phase.

You’ll be responsible for:

In this role, you'll work with a variety of systems and tools to support our IT operations. You'll manage and support both macOS/OSX and Windows environments, with a focus on administering Google Workspace and ensuring smooth operations across collaboration tools like Slack, Jira, and Confluence. You'll also work with Jumpcloud for identity management and occasionally handle Google Meet hardware setups. Additional tools like Adobe Creative Cloud, 1Password, and Microsoft Office 365 will be part of your daily responsibilities. Experience with Vonage VOIP Telephony and a strong understanding of AV and security practices are also beneficial for this position.

About You:

• Strong customer service skills,, ensuring a positive end-user experience.
• Excellent communication and interpersonal skills, with the ability to build key internal and vendor relationships.
• Confident in supporting macOS, Windows, and other platforms.
• Comfortable working with diverse teams across multiple regions and cultural backgrounds.
• Strong analytical and problem-solving skills.
• Capable of translating technical information for both technical and non-technical audiences.
• Proactive approach to work, with experience in project management and excellent end-user interaction.
• Open-minded, eager to learn, and able to present fresh ideas.
• Experience in vendor management and hands-on support for hardware.
• Strong understanding of networking protocols and practices.
• Expertise in identity management systems like Google Workspace or Okta. Familiarity with SSO and MFA protocols.
• Fluent in both French and English; additional languages are a plus.

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 700 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We’ll treat you with:

• 28 days holiday + local holidays
• Restaurant ticket card
• Monthly Treatwell gift card
• Laptop
• Superb atmosphere and team building all year round

Our interview process:

1. Phone screen with the recruiter
2. Technical interview with the managers
3. Soft skills interview IT Director/Country Manager

Equal Ops

Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.