Trustpair empowers large global companies to eliminate vendor payment fraud with a market leading account validation automation platform. Trustpair serves over 300 enterprise customers, helping finance teams protect against 100% of fraud attacks.
The company’s global presence includes offices in New York City, Paris, and Milan. Our team is composed of 100+ employees with 15 different nationalities who are dedicated to payment security. Trustpair raised 20 million euros to accelerate international growth, and equip finance leaders with the tools needed to tackle sophisticated fraud tactics such as AI, deepfakes, cyber attacks, and more.
Trustpair is looking for its first Customer Success Manager dedicated to our US client portfolio! Joining our NYC team, you'll also be part of our Customer Department (10 people in Europe today) to ensure the satisfaction and success of our growing portfolio. Our new Customer Success Manager will handle an interesting range of clients with a focus on our North American market.
As a Customer Success Manager at Trustpair, your mission will be to ensure a seamless experience with our platform from the very beginning and help our clients gain value from Trustpair long term.
You'll have the chance to work with a variety of clients and users - from Accounting Managers, to IT, to CFOs - in both domestic and international companies.
Reporting to Mathilde, our Customer Experience Project Manager, you'll be part of a highly dynamic and motivated team who will help and support you in developing your knowledge and skills!
This position is open to candidates based in NY state, with monthly travel to our NYC office required.
Client Onboarding and Enablement
Relationship Management and Retention
Product Adoption and Usage Optimization
Revenue Growth
Customer Advocacy
Regional Strategy and Insights
Equal Opportunity Statement
Trustpair's policy is to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.
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