As part of its expansion, Vulog is looking for x2 Customer Support Technicians to join R&D team at the headquarter in Nice:

• One who is able to manage Level 1 and (if possible or ready to learn and progress) Level 2 of Support tickets

• One who is very familiar with Level 2 of Support tickets management

Your responsibilities

• Prioritize customer requests and escalate incidents through a systematic deep analysis

• Handle customer incidents through to resolution : troubleshooting as necessary, communicating quickly, regularly and effectively, providing relevant feedback

• Provide level 1 support by guiding customers step-by-step to resolve technical incidents by their own and provide appropriate workarounds

• Provide level 2 support for product requests or technical incidents within customers (via ticketing tool, calls, etc.) by your own

• Provide product and technical teams with customer feedback on occured technical issues

• Participate in the technical procedures writing for internal database

Training and experiences required:

• Graduated of Degree level (Bac+2/3) minimum, in University or similar, ideally in information technology or computer science

• 2-3 years minimum in similar experience (⚠ if possible in an international environnement )

Technical Skills:

• Mastery of Troubleshooting skills, problem solving methods and tools

• Mastery of IT tools (relative to support or project management): ticketing solutions or ERP…

• Intermediate knowledge in software development (or ready to self-train and develop own technical expertise) or in software testing

• Mastery of office software (Open Office)

• Knowledge of SaaS technologies

• Fluent English (B2/C1 minimum) (⚠ all our written communications are in English )

Soft Skills:

• Analytical and very curious mind, with a strong organisation

• Proactive, responsive and appreciating versatility

• Sense of communication and good interpersonal skills

• Listening to needs and sense of service

And it is above all a State of Mind that we are looking for! In line with the Company’s Values:

1. Agile – You can think and act quickly, adeptly adapting according to constructive feedback or changing requirements

2. Inspiring – You are not afraid to be proactive and contribute new ideas

3. Community Builder – You enjoy working cross-collaboratively with different teams in an international environment

4. Passionnate – You feel a sense of responsibility for contributing to a greener future

5. Empowering – You thrive when those around you thrive and you are always willing to help colleagues

ADVANTAGES

Beyond that, VULOG is… :

• Be part of an international and multicultural group: around fifteen nationalities, a subsidiary based in Canada, in Lyon (Leo&Go), a business development that extends beyond borders and throughout the world

• Contribute to offering MEANING: revolutionize mobility through a diversity of offers and services linked to Carsharing

• Responding to the Environmental Challenges of Today and Tomorrow: by participating in the exciting project of inclusive and eco-responsible mobility by supporting cities and metropolises with the objective of reducing the use of personal vehicles

• Social benefits: teleworking, meal vouchers, 50% public transport reimbursement, 100% sustainable mobility package, 0%-rate loan for the purchase of soft mobility vehicles, advantageous cooptation bonus, etc.

• A family and collaborative spirit; events throughout the year…

If you are looking for a project that gives meaning, if you want to join a company with a family spirit, if you like to surpass yourself and improve your skills, so don’t hesitate any longer, come and make your contribution!

• Location: Nice

• Start date: ASAP

• Salary (gross): between 25 & 35k€

• Position open to people with disabilities

Phone interview with HR

Meeting with the CTO and the HRM

Meeting with the Software Architecture Director

Meeting with other Support technician