Are you driven by fostering clients relationships and unlocking new commercial avenues, while also leading and mentoring a team? Well, if yes, this role is tailored for you!

As a Customer Success Manager Lead for the French Corporate Segment, you will be pivotal in our growth strategy within the French corporate market.

The core of your mission will focus on account development, ensuring our clients not only adopt but also expand and upsell Wooclap, ultimately enhancing our learning impact. You’ll also lead the team dedicated to the French corporate market, working together to achieve our mission and drive impact.

On the field 🧑‍🌾 ( ≈ 70 %)

→ Ensure Customer Success & Retention

• Serve as the primary contact for strategic corporate clients, ensuring their successful adoption and use of our platform.

  • Implement methods and tools to facilitate the development of usage (e.g., short onboarding videos, integrating interactive pedagogy into the corporate context).

  • Leverage existing users to scale inspiring use cases to other potential users.

• Collaborate with the team to develop and implement best practices and strategies for maximizing client satisfaction and retention.

• Analyze performance metrics, identify trends, and devise action plans to enhance client success.

→ Generate New Business Opportunities

• Identify and analyze customer needs to tailor solutions that drive engagement and revenue growth.

• Develop a clear strategy to create growth opportunities, such as upsells and expansions within existing accounts.

• Lead contract negotiations, renewals, and manage commercial responsibilities to maintain strong clients relationships.

• Foster relationships with key stakeholders within accounts to understand their evolving needs and position Wooclap as a trusted partner.

• Monitor industry trends and competitor activities to identify potential opportunities for expansion and differentiation.

With the team 🏀 ( ≈ 20 %)

→ Lead & Mentor the Customer Success Team

• Be a go-to mentor and lead: be present for your team by maintaining a consistent presence on the field and help address urgent clients’ concerns.

• Ensure your team maintains a low churn rate and is capable of identifying and generate new opportunities through their close relationships with clients and market knowledge.

• Set clear goals, provide regular feedback, and drive performance to exceed expectations.

• Support the entire Customer Success team in their most significant upsell negotiations to drive revenue growth and secure strategic accounts.

Strategy and business intelligence 💡 ( ≈ 10%)

• Collaborate with the Head of CX to devise and execute targeted go-to-market strategies specific to the French corporate landscape.

• Collaborate with sales, marketing and product teams to create targeted campaigns and offerings that resonate with existing clients.

• Identify and develop effective methodologies tailored for your CSM team operating in this market.

📦 Package

• Location - Paris

• Full-time position

• Compensation commensurate with experience

• 11€ Meal Vouchers (Swile)

• Full medical insurance (Alan)

• Hybrid Working Policy with Homeworking fees

• MacBook Air and iPhone

• Reimbursement of your Public Transportation up to 50€

• Reimbursement of your Phone Subscription up to 50€

• Minimum of 5 years of experience in an Account Management or Customer Success leadership role.

• Strong affinity with the field: you’re comfortable engaging directly with clients to drive value and growth.

• Entrepreneurial mindset with curiosity and enthusiasm for navigating a dynamic and evolving environment.

• Eager to be part of an international team, working closely with all teams — especially Sales and Marketing — to drive impact.

• Fluent in French at a C2 level; Fluent in English at B2/C1 level

• Communication: Exceptional verbal and written communication skills to articulate ideas clearly and build rapport with team and customers.

• Relationship Building: Exceptional skills in fostering trust, loyalty, and long-term partnerships with customers.

• Negotiation: Proficiency in negotiation techniques to handle contract renewals, expansion, upsells, and resolve customer disputes.

• Sales Acumen: Strong understanding of sales processes and techniques to identify upselling opportunities, drive expansion within existing accounts, and contribute to overall revenue growth.

• Strategic Thinking: Ability to think strategically and develop long-term plans to drive customer success and business growth.

• Data Analysis: Skill in analyzing customer data to identify trends, insights, and opportunities for improvement.

• CRM Software Proficiency: Ability to effectively use CRM tools to manage customer interactions and track success metrics.

• Leadership: Strong leadership abilities to inspire, mentor, and guide a team.

• Team Collaboration: Effective collaboration with cross-functional teams, including sales, marketing, and product development.

• Adaptability: Flexibility to thrive in a fast-paced, constantly evolving environment, adapting strategies as needed to meet customer and business needs.

• ☎️ 30’ Screening interview with Adeline, our Head of Customer Experience

• 📈 90’ Business Case with Adeline and a member of the CX team

• 🤝 30’ Panel interview with your future colleagues

• 🔊 30’ interview with Baudouin, our CEO

• 🎬 30’ Closing interview with Anabela, our Head of People