As the Operations & CRM Manager at Wooclap, you will play a pivotal role within our Ops team The team’s mission is initiating and supporting cross-functional initiatives which are key to scaling Wooclap.

Your first mission will be to lead our CRM implementation across key departments—Marketing, Sales, CSM, and Growth—by mapping, structuring, and instrumenting essential processes that drive Wooclap’s growth. Together with the other departments, you will build new or structure existing cross-functional workflows and ensure that they are fully supported by our systems (currently Hubspot and Pipedrive).

Responsibilities

• Own and drive the implementation of our CRM strategy, ensuring clear mapping of key workflows within Marketing (inbound, enrichments, nurturing, lead qualification), Sales (outbound campaigns, deal management), and CSM & Growth (online self-serve acquisition funnel). The main KPI for this project will be the number of qualified leads produced by the workflows in the CRM.

• Lead cross-functional discussions with stakeholders to structure and optimize processes that support scalability across the company.

• Collaborate closely with a dedicated Data Analyst to align insights with process improvements and support Sales, Marketing, and CSM teams.

• Identify opportunities for automation and system improvements, ensuring that the company’s tools are leveraged effectively to support business needs.

• Proactively monitor and analyze workflow performance, making strategic recommendations to enhance efficiency and drive impact across multiple departments.

• Champion a culture of independence and proactive problem-solving, serving as a key liaison among various teams.

📦Package

• Location - Brussels

• Full-time position

• Compensation commensurate with experience

• 8€ Meal Vouchers (Pluxee)

• 100€ Eco Vouchers (Pluxee)

• Full medical insurance (Alan)

• Hybrid Working Policy with Homeworking fees

• MacBook Air and iPhone

• Mobility Budget

• Reimbursement of your Phone Subscription up to 50€

• 10 days extras paid holidays

• Woocredits (150€/year) to buy learning materials

• 5 years of relevant experience, ideally with a background in consulting or as a business analyst.

• Strong strategic thinking and problem-solving skills, with the ability to lead and facilitate cross-functional discussions.

• Previous experience with CRM tools is a plus, but we value first and foremost the willingness to learn and ability to adapt to new tools quickly

• Technically savvy and adaptable, with a keen interest in leveraging technology to optimize business processes.

• Excellent communication and collaboration skills to drive alignment and ensure clarity across teams.

• You are an independent, proactive professional who thrives in a role with high autonomy and significant impact across the organization.

• You enjoy working in dynamic environments where you can drive measurable change and learn continuously.

• Your analytical mindset and strategic approach empower you to identify opportunities for improvement and execute effective solutions.

• You are passionate about process optimization and have a genuine interest in understanding and refining how teams work together.

• ☎️ 30’ Screening interview with Martin, Head of Operations or Julie, our recruiter

• 📈 90’ Business Case with Martin, Head of Operations

• 🤝 30’ Panel interview with your future colleagues

• 🔊 30’ interview with Baudouin, our CEO

• 🎬 30’ Closing interview with Anabela, our Head of People