Who we are…

YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work—all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience. To learn more about YOOBIC, visit www.yoobic.com or follow us on LinkedIn.

What we need…

We are expanding our Customer Implementation team in our London office. As a team, our goal is to ensure YOOBIC clients are set up correctly for success and get the most of the YOOBIC platform when they launch.

You will get to work with our most strategic clients as a project manager, a business consultant, a configuration expert - you name it! As project managers, we plan, execute, control and close the implementation of the solution. As business consultants, we map and understand the client's business organisation, pain points and current processes to guide them in their deployment of the YOOBIC platform. As configuration experts, we set up the client’s environment in the platform, train them and advise them on how to make the most out of our solution.

This is an incredible opportunity to interact with many departments, from the commercial team to product and the whole customer team, collaborating with them to make sure the deployment of the platform is successful.

We are looking for someone who is highly collaborative, loves innovation, and who has the ability to effectively understand business challenges and needs across different industries (from the fashion industry to groceries to pharmaceutical)

You will join a dynamic and fast-growing team which generates a significant contribution to YOOBIC’s overarching goals.

What you'll do…

• Manage projects and own the overall implementation process in collaboration with your dedicated clients

• Collect client business, functional and technical requirements, and then design the right configuration set-up for implementation of the YOOBIC suite of products

• Organise and moderate workshops around transformation best-practices (for example, change management, production governance, process re-engineering)

• Define high-level strategy and target model with clients to ensure long-term adoption of the YOOBIC solution and satisfaction

• Ensure daily follow-ups on client activity and operations, whilst managing and growing relationships with key client stakeholders

• Identify opportunities for improvements, ensuring optimal use of YOOBIC and overseeing potential new pains and challenges to continuously enhance business and operational efficiency

What you have...

• Demonstrable experience in Project management in Software Development, either from an Implementation or consulting setting (7+ years)

• A passion for start-ups, entrepreneurship, digital and new technologies

• An ability to grasp new concepts quickly and then able to explain them with ease

• Ability to communicate complex ideas to any audience, ranging from teammates to business executives

• Strong commercial acumen and a flare for spotting opportunities

• Strong attention to detail, with excellent written and verbal communication skills

• You have a thirst to learn and develop your skills, and take feedback well

• A proactive desire to build new relationships and work collaboratively internally and externally

We’d be particularly excited if you have

• Additional European languages such as Spanish or Italian

What we offer...

• 33 days annual leave (including bank holidays)
• Scottish Widow Pension scheme
• Vitality medical coverage - Including primary care, hospital care and additional mental health coverage
• Simplyhealth cash plan (includes dental and vision coverage)
• Healthy Mind EAP
• Short Term and Long Term disability coverage
• Life Assurance
• Critical Illness coverage
• Enhanced parental leave
• Team events including weekly breakfast, gourmet lunches and lots of social events
• Weekly free online HIIT sessions + gym discounts
• Regular training and coaching to make you even better in your role

We operate a hybrid working environment where we ask team members to be in our Hammersmith office at least twice a week, usually on Tuesdays and Thursdays. 

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.