About Airship

No one knows more, does more, or cares more than Airship when it comes to helping brands master customer experiences inside and outside of mobile apps.

From the beginning of apps, Airship powered the first commercial messages and then expanded its data-led approach to all re-engagement channels (mobile wallet, SMS, email), app UX experimentation, no-code native app experience creation, and App Store Optimization (ASO).

Having powered trillions of mobile app interactions for thousands of global brands, Airship’s technology and deep industry expertise have enabled apps to become the digital center of customer experience, brand loyalty, and monetization.

With the Airship App Experience Platform and ASO technology and expertise, brands now have a complete set of solutions to optimize the entire mobile customer journey – from the point of discovery to loyalty – driving greater value for everyone involved.

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

Learn more about Airship here: Airship Newsroom + Airship Customers

About Your Role:

We are seeking a results-driven Senior Account Manager to manage a portfolio of accounts in the EMEA territory predominantly focused on UK-based organisations. You will be developing client relationship management strategies, establishing strong client relationships, and suggesting innovative solutions to meet client needs to drive increased adoption of Airship services.

To ensure success as a Senior Account Manager, you should possess extensive client relationship management experience in a related industry and the ability to uncover expansion opportunities within accounts. An outstanding Senior Account Manager will be someone whose customer-oriented approach and sales expertise result in high account retention and incremental revenue growth.

Responsibilities:

• Maintaining assigned key accounts and providing ongoing client support.
• Developing and implementing client relationship management strategies.
• Communicating with key clients to monitor client expectations and satisfaction.
• Identifying new business leads and contacting prospective key clients to promote products and services.
• Establishing efficient communication channels and liaising between key clients and internal departments.
• Recommending and implementing improvements to the management of key client relationships.
• Handling client queries and finding innovative solutions for complex problems.
• Monitoring sales performance metrics and facilitating timely interventions.
• Performing recordkeeping, as well as preparing sales forecasts and reports.
• Keep customers up to date on best practices as well as new Airship products and services

Experience and Skills:

• 5+ years experience working in Enterprise SaaS, preferably focused in mobile and/or technical marketing solutions (web analytics, optimization, email, social)
• Degree in Business or other related discipline
• Robust knowledge of mobile/tech/digital marketing industry as well as an understanding of the competitive posture of the company
• Proficiency in CRM software, such as Salesforce.
• Extensive experience in B2B sales in a related industry.
• In-depth knowledge of client relationship management strategies.
• Superb interpersonal, communication, collaboration skills, and ability to excel in a team-oriented atmosphere
• Strong presentation skills with demonstrated experience in presenting to all level of audiences, both remotely and in person
• Ability to communicate efficiently and effectively with both technical and non-technical audiences
• Great problem-solving and analytical abilities.
• Excellent organisational and time management skills.
• Proven track record of exceeding goals/ quotas

Work Location & Travel Requirements:

Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones.

Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely.

This position is fully remote and may require up to 25% travel as required by your role or as requested by your manager.

Airship Privacy Statement here.

Hiring Commitment

Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.

By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.