Allphins empowers its customers to make better and faster underwriting decisions, involving all stakeholders in a modern data-rich digital platform, through the provision of data analytics and a technology platform for specialty (re)insurance professionals.

We’ve had some big achievements. We work with some of the largest (re)insurers in the world and have launched two market leading products within the space. Join Allphins and work closely with the founding team to continue developing this market leading solution. 

Once here you will:

• Be responsible for the successful technical delivery of pilots with new clients so they transform into long term contracts

  • Support the technical aspects of the new business sales process 

  • Understand and interpret prospective customer requirements, delivering customised product demonstrations, 

  • Co-ordinate the technical setup of the pilot with internal and external stakeholders, whilst managing pilots to match customer needs

  • Help customers during their onboarding process with activities like product configuration and use case implementation

  • Help companies to understand and evaluate the technical capabilities of our products, leading evaluation cycles to gain product fit consensus.

• Be responsible for supporting the retention of  a book of existing business

  • Establish business value for customers and help them achieve the targets and ROI from the use of the Allphins platform

  • Help existing customers to understand business case & value proposition, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities

  • Ensure constant clear communication with customers

• Emerge as customer’s trusted technical advisor and a partner

  • Develop and maintain expertise in feature functionality and practical application of all our product offerings

  • Understand, advocate, and document customer’s use case, and roadmap

  • Champion and advocate for the customer within Allphins. 

  • Brief new product features with internal teams and follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively

  • Support the other Allphins team members’s with demonstrations, content creation, and marketing activities which will contribute to the Allphins Platform being more widely

What you bring:

• 4+ years of demonstrated experience handling customers of all sizes in Customer Success and / or Onboarding functions in a fast-paced Software/SaaS company

• Motivation for rapid development and an eagerness to work closely with the founders of a scaling business

• Adaptability to succeed in a fast paced, high growth environment where the answer is not always clear 

• A desire to deeply understand your clients’ business, engaging with multiple functions of their organisation to uncover areas of opportunity

• Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision

• Appetite to identify product needs with prospective and existing clients 

• Excellent communication skills and an ability to concisely explain complex technical issues and solutions

• Prior experience in providing in-person consultative solutioning with excellent technical and troubleshooting capabilities

• Ability to travel when required to meet with your accounts

Desireable Skills

• Insuretech or Fintech experience

• Knowledge of the insurance and/or re-insurance space

• Basic understanding of differing programming languages 

• Don’t tick all of the boxes, but think you’d still be a good fit? Apply anyway and show us what you can do !

Location

• Paris or London based