• Project Management: You will be responsible for deploying the Dartagnan solution within client teams by coordinating various stakeholders and ensuring adherence to timelines and objectives.

• Technical Support and User Assistance: You will provide technical support and guide users in optimizing their use of the Dartagnan solution. You will help resolve technical issues and train users on the tool’s features. Your goal: user engagement with the platform!

• Research & Development: As a primary user, you will contribute to the continuous improvement of the Dartagnan solution by participating in R&D to develop new processes and features, while proposing innovations to meet user needs.

• Service Delivery: You will be involved in delivering services to clients using the Dartagnan solution, such as managing marketing campaigns, redesigning user journeys, and optimizing their use of the tool.

• Advanced or native-level fluency in French and English; German language skills are a plus.

• Minimum 2-3 years of experience as a Project Manager, Technical Support, Technical Trainer or in a similar roles in a technology sector.

• Willingness to travel regularly to customer offices for onboarding training sessions.

• A strong technical mindset, with the ability to quickly learn software solutions and teach them to others.

• Previous experience with CRM, ERP, or digital marketing tools, preferably in a training or technical support role (not just as a user).

• Excellent communication skills and a teaching approach to train and support users.

• Proficiency with project management tools (Jira).

• Ability to handle multiple projects simultaneously.

• Proactivity and a solution-oriented mindset.

• Skills in R&D or process improvement.

• Strong sense of autonomy and rigor in execution.

We offer

• Remote work policy with possibility to use our offices in Paris and Lille.

• Flexible working hours.

• Meal vouchers and transportation subsidies.

• Professional training.

• Company library with the possibility to buy new books.

• Language courses during working hours.

• Gift cards for Christmas.

• Celebrations of special events e.g. marriage, childbirth, work anniversary.

• Local team dinners and global team events: Summer Party  and Christmas Party.

1st interview (online) -> 2nd interview (online) -> Personal meeting in our office with in-basket test.