Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.

Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels.

As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.

Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.

We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.

Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

First things first: what is this role about?

At Diabolocom we believe that no one is better suited than the Account Management team to talk about this role. Here is what they say:

“This isn’t a typical Account Manager role!”

The Account Management team is a fast-paced group at the heart of Diabolocom. Our solution is rich and reaching proficiency takes time. Each of our clients has its own way of using Diabolocom’s solution and needs a tailored follow-up. Assisting our clients requires comprehension, troubleshooting skills, methodical thinking and good negotiation skills. There is no daily routine.

As an Account Manager, you will join the Customer Operations division.

Your missions:

·       You will manage a strategic portfolio at Diabolocom, and be able to quickly identify who will be our superstar clients tomorrow. You will have a key impact on Diabolocom’s growth

·       You will be the main contact for our clients and will maintain excellent relations with them by offering them the best service together with the Project team

·       You develop an action plan to expand our presence within your accounts by identifying and proposing expansion or upsell opportunities

·       Because sharing is caring, we expect you to share your knowledge with your team!

You demonstrate the following skills:

·       Strong communication and interpersonal skills with ability to build relationships with professionals of all organizational levels

·       Strong problem-solving and negotiation skills

·       Curiosity and autonomy

·       C2 level in French

·       Excellent oral and written communication skills in in English

Big plus:

·       Fluency in German, Spanish or Italian

Wait a second! Life’s a two-way road!

First, here are some of the things our team members enjoy, including:

·       Working in a stimulating environment with different issues to solve

·       Building relationships with C-level clients

·       Developing an account management plan for each of your account (upsell, crossell, negotiation and retention strategy)

Also, here is another list of what you’ll enjoy at Diabolocom:

·       You’ll have a three-week onboarding to get to know our product, our teams and our culture!

·       You’ll have the chance to work in a multicultural environment  with colleagues coming from 5 different countries and 10 different nationalities 🇨🇵🇩🇪🇪🇦🇮🇹🇬🇧

·       You’ll have first choice IT equipment

·       Our office is based right in the heart of Paris, 100 meters from the Opera Garnier!

·       Team building events: Porquerolles, Corsica, Marrakesh… what’s next? 😎

·       Be part of a company at a key moment of its growth, with lots of opportunities 🚀

·       You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organisation

Does this opportunity appeal to you?

Let’s talk! We are curious people and can’t wait to meet you!

Recruitment Process:

·       Visio with a Talent Acquisition Manager

·       Visio with one Account Manager from the team

·       Use case

·       On-site interview with Constance, Head of Customer Operations  and fit interview with one member of the Account team

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.