The Operations Manager position is ideal for a dynamic individual with strong leadership skills and a passion for operational excellence. This role offers a unique opportunity to make a significant impact within a rapidly growing company in the short-term rental industry. As an Operations Manager at GuestReady, you will have the chance to lead a dedicated team, optimize processes, and enhance guest satisfaction, all while contributing to the company’s ambitious growth objectives. If you are looking to advance your career in a fast-paced environment where your skills and ideas can thrive, this could be the perfect opportunity for you to grow alongside GuestReady.

Responsibilities

Operational Management

• Ensure seamless daily operations, including timely task completion and problem resolution.
• Oversee the quality and efficiency of housekeeping and property maintenance services.
• Manage third-party service providers to ensure high-quality performance and contract compliance.
• Monitor performance through key metrics and KPIs, ensuring operational standards are met.
• Schedule and oversee work shifts, task delegation, and performance evaluations.
• Build relationships with local vendors, ensuring services are delivered on time and to standard.
• Assist in setting dynamic pricing strategies by monitoring occupancy rates and seasonal demand.
• Work closely with the revenue team to optimise booking rates and minimise vacancies.
• Collaborate on strategies to upsell services and amenities to increase revenue per guest.
• Ensure all properties adhere to local regulations, including health, safety, and licensing.
• Conduct regular safety audits and enforce safety protocols for both guests and staff.
• Provide regular operational reports and insights to stakeholders.
• Use data to identify areas for operational improvement, cost savings, and efficiency.
• Train team members on technology systems and optimize digital processes.
• Monitor online booking platforms and ensure listing accuracy and responsiveness.
• Develop and enforce protocols for handling operational crises.
• Serve as the point of contact for after-hours emergencies or urgent operational needs.

Process Improvement

• Continuously assess and optimize operational processes for better efficiency and service quality.
• Identify and implement cost-effective solutions to enhance operational performance.
• Drive innovation in process management, tools, and strategies to meet evolving business needs.

Team Leadership

• Lead and manage a high-performing operations team, including guest relations, property maintenance, and housekeeping.
• Foster a positive, collaborative, and efficient working environment.
• Train, mentor, and support team members to meet and exceed performance goals.

Requirements

• Years of Experience:  5-7 years in operations, hospitality, short term rental, or property management, with a leadership role.
• Spanish & English
• Proven experience in team management, process improvement, and customer service.
• Strong problem-solving and decision-making abilities, with an emphasis on data-driven approaches.
• Excellent communication skills, both written and verbal.
• Willingness to work on weekends.
• Available to work on any schedule.
• An individual who’s able to work under pressure being calm and composed.
• Experience in delivering host-focused solutions based on their need and satisfaction.
• Team player; able to work in an environment with cross-cultural colleagues.
• Multi-tasker, organized and able to manage time efficiently and juggle lots of competing priorities.
• Able to work with the highest ethical and professional quality standards.