A Customer Service Technical Support Specialist at L-Acoustics is responsible for providing exceptional service and technical support to international customers. Key responsibilities include:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.

• Troubleshooting technical issues remotely and guiding customers through corrective steps.

• Documenting customer interactions and issues in the company's CRM system.

• Collaborating with other departments to resolve complex customer issues and improve overall customer satisfaction.

This role requires strong problem-solving skills, excellent communication abilities, and a passion for delivering high-quality service.