Service Delivery Manager - Retail

Levallois-Perret, Île-de-France

Unleash Your Potential at L’Oréal’s Beauty Tech!

Present in 150 countries across five continents and with €42 billion consolidated sales, L’Oréal is the global industry leader. With 37 global beauty brands across four divisions, L’Oréal offers beauty for each covering all beauty categories and catering to all beauty desires.

Beauty Tech is changing the game and leading the shift towards new consumer realities and a digital disruption. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future. Today, L’Oréal includes more than 2,000 tech positions and is constantly growing.

Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L’Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains.

YOUR FUTURE TEAM

The Zone IT Retail Europe RUN Team oversees the evolution, incident management, and support requests for 141 stores and more than 200 counters. We are a dynamic team at the forefront of supporting and driving the evolution of the European Retail Zone.

We take pride in our multicultural environment, which fosters collaboration with professionals from over 25 countries. At L’Oréal, building international relationships comes naturally. (We look forward to welcoming you onboard!)

What a day in your future job looks like:

A Service Delivery Manager is responsible for managing the incident management process to restore normal service operations as quickly as possible and minimize the impact on business operations. They ensure that incidents are resolved efficiently, enhancing the reliability and performance of IT services. They are responsible for ensuring effective and efficient handling of all IT incidents, aiming for minimal business impact and adherence to Service Level Agreements (SLAs).

Coordinating people, processes, and technology to swiftly resolve IT service disruptions. Their mission? To restore the “harmony” of IT services and minimize any disruption to the business.

L’Oréal is looking for a Service Delivery Manager to work for all of Europe L’Oréal Retail scope: Sales, Consumers, Supply & People.

This person can demonstrate excitement around Retail, Beauty devices and services. Additionally, this role will help build processes and delivery best practices and will focus on activities critical to the maintenance and operations of Europe Zone retail sites. This person must be highly organized, self-motivated, solutions-oriented and able to think creatively and quickly, even in a crisis. This person possesses the ability to quickly prioritize requests and issues, identify the technical resource required, and define and execute next steps. Excellent project management, communication skills and attention to detail are essential for the position. This is a fast-paced role that requires someone with the capability for a high degree of technical understanding, attention to detail, plus an ability to develop creative and effective solutions and demonstrate experience in the interactive/digital world.

THIS IS WHAT YOU WILL NEED TO SUCCEED!

Above all, we are looking for people who are curious, collaborative, entrepreneurial, strategic thinkers and who value innovation & team spirit. Sounds like a good fit? Apply now!

You’ll stand out if you can do/show/be the following:

• Directly responsible for coordination and successful execution of all projects and tasks related to Retail operations.
• Taking ownership of major incidents, often acting as the single point of contact
• Coordinating and collaborating with technical teams, resolving groups, and third-party vendors
• Working with the transversal Monitoring IT services to detect incidents early. Logging incidents with comprehensive details to facilitate tracking and resolution
• Engaging with the hub IT teams to review retail operation performance, share insights and gather feedback
• Demonstrated talent for creating a positive and motivating environment for teams and for building strong internal and external relationships
• Drive and facilitate quick and informed decision-making across different levels of the organization
• This role knows what to expect, what to do next, and how to keep teammates focused and productive
• Ability to prioritize and triage product issues and support requests and help identify the appropriate technical resources needed for each
• Ability to thrive in a fast-paced environment with new challenges - we need clear thinking and someone who works efficiently, even in a crisis
• Schedule and lead all necessary meetings, create and run the agendas, capture and distribute all notes; ensure meetings are maximally productive in minimal time.
• Keep work on track through clear task lists, issue tracking, status reports, and meeting notes
• Build and manage detailed (and often compressed) work back plans and production schedules when needed

1. Invests in Tech and positions its Tech teams at the heart of its digital transformation strategy.
2. Allows its employees to have a real impact, to test their ideas, to innovate and to build our future.
3. Offers a Hybrid Work Policy: 3 Days in Office, 2 Days Work from Home
4. Gives you access to a VIP staff shop offering our products at a preferential rate, a company restaurant & gym, 60% reimbursement of transportation subscription, a work council that provides many employee discounts (social & cultural activities, holiday vouchers etc.) and much more!
5. Provides a powerful and innovative HR policy: dynamic mobility policy, significant investment in employee training, regular re-evaluation of remuneration, numerous innovative HR measures: Time Savings Account, paternity leave, Citizen Day, etc.
6. Delivers an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

1. Interview with HR
2. Interview with the hiring manager
3. Interview with the business leader