Diffusely (formerly Meero) is an AI media enhancement company that leverages its cutting-edge media processing platform to develop tailored products for specific verticals (Fashion, Automotive, Real Estate..)

By creating and seamlessly incorporating state-of-the-art AI models, Diffusely empowers businesses to elevate their visual assets at scale, boosting engagement and conversion.

Autoretouch is our product for Fashion players. We provide brands and marketplaces with an AI solution that helps them create and edit their product images in a few seconds and at scale, all while delivering the best quality on the market.

Diffusely / AutoRetouch

About Us

Launched in 2024, AutoRetouch is revolutionizing visual production for fashion through AI. As a rapidly growing business, our mission is to help brands and marketplaces optimize their visuals quickly and efficiently. We are looking for a passionate and entrepreneurial Customer Success Manager to support our clients and structure our Customer Success approach.

Our Products

• AI Image Enhancement: We use computer vision and generative AI to automate the retouching of photos with advanced segmentation and features like AI-generated shadows. Already in-market, this product is delivering value to our clients by drastically speeding up production workflows.
  
• AI Image Generation: This is our bold leap into the future of fashion. We are currently developing technology that generates high-quality visuals showcasing real clothes on AI-generated models all without the need for physical photoshoots. Imagine the entire creative process happening in the digital realm with results that are indistinguishable from reality.
  

Your Responsibilities

Client Onboarding:

• Understand each client’s needs and specific guidelines.
• Assist new users in getting started with AutoRetouch.
• Create customized workflows for newly signed customers and ensure smooth onboarding on the platform.

Client Relationship Management:

• Ensure regular and proactive follow-up with client accounts.
• Manage requests, anticipate needs, and resolve issues promptly.
• Measure and analyze customer satisfaction, identifying areas for improvement.

Cross-Team Collaboration:

• Work closely with the Sales team to align on customer needs, identify upsell opportunities, and ensure a smooth handover from sales to customer success.
  
• Collaborate with the Product and Tech teams to share client feedback, influence the product roadmap, and prioritize feature developments based on customer needs.
  
• Partner with Operations to streamline processes, improve service delivery, and ensure clients receive a seamless experience.
  
• Act as the voice of the customer internally, advocating for their needs and helping shape the future of AutoRetouch.

Product Expertise:

• Master AutoRetouch’s features in detail to advise clients effectively.
• Use the product daily to identify areas for improvement and share feedback with the product and tech teams.

Process Implementation:

• Ensure regular and proactive follow-up with client accounts.
• Develop and structure Customer Success processes in an entrepreneurial and               high-growth environment.
• Create resources (guides, tutorials, FAQ) to enhance user autonomy.

Qualifications/Skills

• Experience: 2-3 years in a similar role (Customer Success, Account Management, Project Management).
• Technical Affinity: Comfortable with SaaS tools and understanding of technical challenges.
• Project Management: Excellent organizational skills and ability to manage priorities.
• Interpersonal Skills: Customer-oriented, excellent verbal and written communication.
• Entrepreneurial Spirit: Proactive, autonomous, capable of thriving in an agile environment.
• Languages: Fluent in both French and English, written and spoken.

Hiring process

• First interview with our Talent Acquisition Team
• Second interview with the Manager (Head of Fashion Operations)
• On-site meeting with our Chief Revenue Officer and your Manager.