Key Responsibilities

• Provide multilingual technical support to clients via email, phone, and chat, ensuring timely resolution of software-related inquiries.

• Troubleshoot and resolve application issues, escalating complex cases to the appropriate teams when necessary.

• Assist users with system navigation, configuration, and feature optimization to improve their overall experience.

• Collaborate with cross-functional teams including product development, sales, and account management to enhance client satisfaction.

• Maintain accurate records of client interactions and solutions within the helpdesk system.

• Contribute to knowledge base documentation and FAQs to facilitate self-service support for users.

• Identify recurring issues and work proactively to improve system functionality and support processes.

Qualifications & Skills

• Professional proficiency in German, English, and French (both written and spoken) is a must.

• Previous experience in technical support, software support, or customer service within a SaaS or IT environment is highly desirable.

• Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently.

• Familiarity with helpdesk software (e.g. SalesForce, Jira) and CRM systems is a plus.

• Knowledge of VMS, HR tech, or staffing industry solutions is an advantage.

• Ability to work both independently and collaboratively within a hybrid work environment.

• Strong interpersonal skills with a customer-centric approach and attention to detail.

We are looking for a motivated Software Support Specialist with professional proficiency in German, English, and French languages to join our support team. In this role, you will be responsible for providing technical assistance to our clients, troubleshooting software issues, and ensuring a seamless user experience for European-based projects.

If you are passionate about delivering top-notch software support and meet the language and technical requirements, we’d love to hear from you! Please send your CV outlining your relevant experience. An initial interview will be conducted online, followed by an on-site meeting to complete the recruitment process.