Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Our values:

Customer focus | Prioritize customers in everything you do

Ownership | Own your part, get things done

Teamwork | Make (team)work easy

Mastery | Continuously raise the bar

Integrity | Always do what’s right, and respect people

Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

As a Strategic Operations Manager, you will be part of the scalability Ops team whose purpose is to help Qonto deliver high customer experience , cope with the regulatory requirements, in a fast-paced and international environment .

You will join the Team led by Tannia, our Head of Scalability among a great team of Strategic Operations Managers.

👩‍💻🧑‍💻 As a Strategic Operations Manager at Qonto, you will:

• Lead cross-team projects (e.g., with Product, Data, Marketing, Strategic or People teams) to scale and optimize our activities and follow up KPIs and costs

• Manage existing operational partnerships

• Provide ad hoc support on strategic Operations projects

• Evaluate current operational procedures, identifying inefficiencies and making recommendations for improvement

• Overseeing the execution of operational strategies and ensuring that they align with the organization’s overall goals and objectives

• Planning and implementing strategies for controlling costs, reducing risk exposure, improving efficiency, and ensuring regulatory compliance

🤔 What you can expect

• Work in a fast-paced and scaling environment.

• Work in a fast-paced and scaling environment.

• Work with a high level of autonomy on key Operations topics

• An interesting international environment with teammates from around the world

• A supportive team that helps each other to be the best they can be

• New ways of working and continuous improvement methods

• Hands-on culture, take on responsibilities and decision-making.

🤝 About your future manager

Their path: Tannia started in Customer Support at Comdata in her early years and grew up to Head of Customer Success at Qonto and now has taken over the role of Head of Scalability. This role is one of the most important at Qonto as it ensures that Tannia and the team help us scale and become operationally efficient to reach our long term goals. She has in depth knowledge of the ins and outs of Qonto and has a lot of experience regarding our operational needs across our 5 locations.

What they can bring to you: Tannia is a thoughtful leader, always focusing on inspiring her team to become the best version of their professional self. She loves creating a team environment where people are encouraged to grow, collaborate in a healthy and dynamic way.

🏅About You

• Efficient: you are experienced in planning and leading strategic initiatives

• Cross-team player: you are able to work strategically and communicate effectively across departments

• Analytical thinker: you have an analytical spirit

• Conscientious: you pay attention to detail in the execution and the follow-up of missions

• Experience: 3 years of experience in a consulting firm and/or as a project manager in a startup (Experience in payments/Fintech is a plus)

• Languages: you are fluent in English (French or Spanish is a plus)

If you read this far and feel like this could be a great opportunity for you, don't let the imposter syndrome prevent you from applying and hit the button "Apply", we'd really love to hear from you!

🎁 Perks

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.

- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;

- Tailor-made remote work policy depending on the job you apply for and where you live;

- Competitive salary package;

- A meal voucher;

- Public transportation reimbursement (part or global);

- A great health insurance (depending on the country);

- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;

- A progressive disability, and parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;

- Monthly team events.

💪 Our hiring process:

- Interviews with your Talent Acquisition Manager and future managers

- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

We will send you an interview guide so you can best prepare yourself.

On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞

To learn more about us:

Qonto's Blog | Les Échos I L'Usine Digitale | Courrier Cadres

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