Escape is the pioneering AI-driven cybersecurity startup rapidly expanding across Europe and North America, with recognition from France 2030, Y Combinator, Forbes 30 Under 30… As a deep tech company, innovation is in our DNA, and our team is united by a passion for technology.

👉 We are seeking for our first Technical Account Manager to join Escape and play a key role in shaping our customer success strategy. As the bridge between our business and tech teams, you’ll be the voice of our customers, ensuring their needs are met and they’re getting the most out of our platform. Reporting directly to our CEO Tristan Kalos, you’ll support customers in understanding, using, and resolving technical issues with Escape’s platform, while collaborating closely with the Sales, Product and Engineering Teams. This is a unique opportunity to make a significant impact on our company’s success and accelerate your career in a fast-growing AI-driven cybersecurity startup.

If you have a strong technical background and a passion for building lasting customer relationships, this role is for you.

Context

• Location: Paris (75002), 2 days remote/week

• Company: Escape – Leading AI Cybersecurity Startup

• Cofounders: CEO (Tristan Kalos) and CTO (Antoine Carossio)

• Engineering Team: 13 Engineers (including 5 Interns), 1 Tech Lead, 1 Product Manager, 1 Designer

Key Responsibilities:

• Assist customers in configuring and installing the platform, guiding them through the setup process and ensuring successful implementation

• Develop and maintain strong relation with customers to discuss their needs, provide technical support and gather feedback.

• Educate customers on best practices and optimal use of the product while keeping them informed of new features and product updates

• Work in tandem with the Sales Team to maintain the satisfaction of the client and upsell the account

• Collaborate with the Tech & Product Teams to identify opportunities for product improvements and shape the roadmap.

Perks

💸 Equity: Significant stock options via BSPCE, making you a true stakeholder in our success.

❤️‍🩹 Health first: Comprehensive health insurance with Alan

🍕 Meal vouchers with a Swile Card

💪 Sport subscription to have preferential prices to go to the gym, with Gymlib

📚 A place to learn and grow: Unlimited access to books and online courses to help you excel in your role

💻 Tech perks: Get the latest tech gear, including Apple (or not) equipment and ultra-wide screen, to do your best work

🌎 Global exposure: Present groundbreaking research at top international conferences, like APIDays (Paris, London, New York), GraphQL Conference (San Francisco), bSides (Berlin, Milan, Oslo, Stockholm…), etc

• Proven Professional: You have 3+ years of experience in a deep tech environment. Previous 1 or 2 years experience in consulting is a real plus.

• Technical Background: You have a strong understanding of software or SaaS products, with the ability to troubleshoot and resolve technical issues.

• Customer-Oriented: Passionate about helping clients succeed, with excellent communication skills and a knack for building strong relationships.

• Proactive Problem-Solver: Able to quickly identify issues and work through solutions independently or with the support of the engineering team.

• Team Player: Collaborates well with other teams, including engineering, product, and sales, to deliver the best possible outcomes for clients.

• Bilingual Proficiency: Fluency in French and English, both written and verbal.

• Startup Enthusiast: You are genuinely excited to join a rapidly growing deep tech startup, eager to make a significant impact, and motivated by the opportunity to shape the future of AI-driven cybersecurity.

We respect your time and will make it quick and efficient. The entire process will be completed within 1 week.

🤓 1 profiling meeting with the CEO or CTO – 15 minutes

🤔 1 business case and debriefing the CEO – 1 hour

👋 1 technical & cultural fit interview the CTO – 1 hour

💌 Formal hiring proposal.