Digital Hub Brno (DHB) is an in-house IT hub of Heidelberg Materials, one of the world’s largest integrated manufacturers of building materials, having the vision of becoming the first industrial technology company in the sector. With the infrastructure operations being the main focal point, the IT L1 – L3 technicians along with professionals such as Scrum Masters, Product Owners, and Strategic & Project Specialists deliver the best possible service to HDigital products while helping to reach digitalization as one of the key goals of Heidelberg Materials.
Starting with Centralized Service Desk on the first level, the multilingual agents lay the groundwork for troubleshooting common everyday IT troubles before escalating them to Global Operations teams on the second level. By contrast, the 2nd level technicians provide 24/7 support on servers, networks, client services as well as applications while monitoring & processing tickets inflows.
More than that, our expert teams on the third level deeply focus on cutting edge technologies in addition to ensuring the operational excellence for IT products and services. Hence, the work revolves predominantly around digital client services e.g., Active Directory, voice, video messaging; application hosting e.g., cloud, databases, Citrix &Wintel; besides connectivity e.g., network & security.
Additionally, the Chapter Area Deployment professionals solely orient to client consultations on finding and deploying the best products & services while Chapter Area Engineering team, made up of IT technical backbone experts, transforms the innovative ideas into consumable outputs.
Not leaving out the Security Department that is skilled in securing all the data and thus, managing its confidentiality together with Project & Strategic Development Specialists, Scrum Masters & Product Owners aiming to strengthen client relations on the top of securing the complex & smooth running of HDigital products and services.
