About the team

You’ll join the Customer Care team with Chloe, and Solène.

The team puts all their efforts into managing incoming requests from candidates and recruiters via chat and email. As the first point of contact, they represent Maki and its values. They are part of the OCS (Onboarding, Success, and Care) department, bridging candidates, recruiters, and other teams. In this rapidly growing environment, they are actively shaping the future of care services by enhancing processes and tools for a better experience.

💪 Your mission

Your role will be diverse, impacting multiple stages of the customer journey. Below is an outline of the responsibilities, which we’ll prioritize together to ensure you have the best learning experience:

• Provide support to customers and candidates via email and chat, prioritizing requests through queue management primarily using Intercom.

• Facilitate communication and product education through internal/external resources, and contribute to the development of our Help desk.

• Develop and maintain deep expertise in Maki’s offerings to continuously deliver value and support.

• Identify and resolve issues that address customer and candidate needs, ensuring their satisfaction.

• Collect, analyze, and communicate customer feedback to Product, Engineering, and Sales teams.

We believe our success is 99% due to our team, and we share ownership in how we work and the product we build.

🧞 Our ideal candidate

• Highly motivated to join a dynamic, fast-paced company.

• Results-driven with a strong attention to detail.

• Analytical mindset with a passion for problem-solving.

• Ability to multitask and thrive in a fast-paced environment.

• Entrepreneurial spirit — proactive, autonomous, and ready to take ownership.

• Empathetic, team-oriented, and eager to support others.

• Fluent in French with strong English communication skills.

Diversity at MakiPeople

Don’t meet every single requirement? Research shows that women and people of color often hesitate to apply unless they meet every qualification. We’re committed to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align, we encourage you to apply. You might be the right fit for this or other roles.

🌱 Your growth with us

As a small team, your contributions will have significant impact and visibility. There are ample learning and career opportunities, allowing you to grow in autonomy, problem-solving, process design, innovation, and client skills. We expect you to be ambitious and grow as new opportunities arise.

💝 Your benefits

• 📍 A flexible working policy (hybrid)

• 🍽️ Meal Vouchers

• 👨‍👩‍👧‍👧 Team socials (weekly lunch & drinks, quarterly Maki Camps)

• 🏠 Morning offices located in IX (near Grands Boulevards)

• 👪 A supportive working environment

✨ Join us at MakiPeople

Our Mission 🔭

We are building a data-driven talent paradigm, empowering companies to hire and grow bespoke talent, building happier and more diverse teams. Our first step is to offer standardized pre-hire assessment tests to identify top candidates and accelerate bias-free hiring decisions.

Our Values 🎨

As a young company, our culture is evolving. Here are the values we identify with:

• Power

• Ambition

• Vulnerability

• Enthusiasm

• Unity

💫 Our hiring process

We want to offer the best candidate experience possible by letting everyone apply and ensuring that the process lasts approximately 3 weeks from the moment you’re invited to the first step.

• Step 1: A short assessment on Maki (~35 mins) 📂

  This is your opportunity to explore our product and demonstrate your fit, skills, and motivation.

• Step 2: A deeper exploration of who you are (2x 30 mins) 👀

  If we believe you may be a good match, we’ll arrange two 30-minute structured conversations with team members to cover:

  • Your experience

  • Other important skills not covered in the assessment

  • Your questions

• Step 5: Your offer 💌

  If we find a match, our founders will extend an offer as soon as possible.

• Step 6: Your onboarding 🧑‍🚀

  We’ll guide you through contract details and ensure you’re set up to make an impact. Come and celebrate your offer with the team!