👪 About the Customer Onboarding team

The Customer Onboarding Manager at MakiPeople holds a pivotal place at the intersection of technology and customer experience. Your primary mission is to streamline the integration of MakiPeople’s advanced AI solutions into our clients’ operations, setting the stage for their success from the outset.

You’ll be at the heart of client engagement, ensuring a straightforward, effective setup and training process for our platform. Your collaboration with internal teams is crucial to deliver a successful onboarding experience for both recruiters and candidates.

In this role, you’re not simply checking boxes; you’re building relationships and guiding clients through each step, always focusing on ease of use and maximum platform engagement. Your commitment to excellence and a client-centered approach will not only meet but surpass our clients’ expectations, leading to better recruitment outcomes.

Dealing with any challenges head-on, you’ll provide timely, empathetic solutions that strengthen trust and lay the groundwork for lasting partnerships. Your work is impactful, paving the way for the future of HR technology with our AI-driven assessment tools.

In this role of Customer Onboarding Manager, your impact is substantial—you don’t just start our clients on their journey with MakiPeople; you’re driving the evolution of recruitment, ensuring our technology meets its full potential with each client we serve.

💪 About your missions

Go-Live Excellence

• Manage and execute the customer onboarding process with a focus on smooth and efficient transitioning to MakiPeople’s platform, delivering an experience that consistently exceeds customer expectations.

• Commit to having customers fully operational on the platform by the promised go-live date, showcasing our reputation for dependability and attention to detail.

• Elevate the standard for assessment experiences by blending visually appealing branding with thoughtfully engineered functionality that benefits both candidates and recruiters.

Innovative Experience Creation

• Lead the charge in crafting cutting-edge assessment protocols that are not only powerful but also user-friendly, ensuring an exceptional and memorable experience for candidates.

• Innovate our training methodology to thoroughly equip users with the skills and confidence needed to harness the full capabilities of our AI-powered platform.

• Design an onboarding journey that epitomizes innovation and sophistication, creating an impactful and lasting positive impression on all stakeholders engaged with our platform.

Cross-functional Collaboration

• Act as the central coordinator between Product, Tech, Science, Sales, Care and Success teams to ensure a synergistic approach to the platform’s deployment and client satisfaction.

• Facilitate open lines of communication with the Product and Tech teams to guarantee that technical functionalities and upgrades are flawlessly incorporated into the onboarding plan.

• Collaborate closely with the Science team to certify that AI-powered assessments are tailored to meet each client’s unique criteria, emphasizing scientific integrity and applicability.

• Partner with Sales and Success teams to align client expectations with the delivery of our services, converting sales agreements into operative success stories from the get-go.

Project Management Excellence

• Apply expert project management techniques to oversee the entire onboarding process, from meticulous planning to successful execution.

• Set definitive project milestones and distribute responsibilities clearly, ensuring accurate timelines while preemptively identifying and addressing potential risks.

• Embrace a disciplined approach to managing onboarding projects, maintaining transparency with regular updates, stakeholder engagements, and systematic progress reviews.

Eventually as one of the early employee of MakiPeople, you’ll be be able to shape the future of the team. We share as much ownership on the way we work and on the product itself as we can as we’re convinced our success is 99% due to our team.

🧞 Our ideal candidate

• Experience in a similar role working with Enterprise accounts, within a fast-growing startup or a B2B SaaS

• Strong interest in AI and HR tech; knowledge of the HR ecosystem would be a plus

• Appetite for solving problems and an analytical mindset with the ability to interpret data and use it to make strategic decisions

• Drive and ambition: we’re growing fast and expect you to grow along us

• Entrepreneurial mindset: you have a proactive attitude, enjoy freedom and autonomy and act as an owner

• Strong customer service and communication skills, with the ability to build strong relationships with customers

• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment

• Advanced English and bilingual in French.

A note on diversity @MakiPeople

“Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”

🌱  Your progression with us

• Make a Real Impact: As part of our small, dynamic team, your contributions will have a direct and visible impact on the company’s success. Your work truly matters here.

• Unlock Career Growth: With plenty of learning and development opportunities, this is your chance to grow your career in autonomy, problem-solving, process design, innovation, and client management.

• Ambitious Futures Welcome: We value ambition and are excited to support your journey toward more senior roles as you grow and as new opportunities emerge within the company.

• Shape Your Path: We are committed to supporting your career evolution, offering flexible “transversal” mobility opportunities tailored to your aspirations and goals within the organisation.

💝 Your benefits

• 🤩 A competitive salary and generous equity packages

• 📍  A complete flexible working policy (hybrid, full-remote)

• 🍽️ A lunch card with a dedicated monthly budget

• 👨‍👩‍👧‍👧 Team socials (weekly lunch & drinks, quarterly MakiDays)

• 🏠  Morning offices located in Silicon IX, if based in Paris

• ⛑️  A delightful healthcare insurance, with 100% of the contribution covered for you and your family

• 👪  A supportive working environment

✨ Join us at Maki

Our vision 🔭
Give human resources more-than-human powers.

Our mission 🎯
Build the conversational AI agent that liberates HR teams, advances organizations, and expands human potential.

Our values 🎨

We are still very young and our culture is evolving as we grow together. Nonetheless, below are values we identify ourselves with:

• Play to Win - Our ambition is limitless. We relentlessly aim for the top, pushing forward to be number one.

• Push the Boundaries - Innovation drives us. We adapt, evolve, and set new standards to redefine whatʼs possible.

• Trust is Earned - Trust is our foundation. We hold ourselves to the highest standards of transparency, security, and responsibility.

• Embrace Intensity - Speed and precision define our approach. We execute with urgency, focus, and purpose to create immediate, tangible impact.

• Stronger together - We succeed as one. Collaboration, shared purpose, and collective ownership are at the heart of our progress.

💫 Our process together

We want to offer the best candidate experience possible by letting everyone apply, ensuring that the process lasts ~3 weeks from the moment you get invited to the first step.

Step 1: A short assessment on Maki (~25mins) 📂

This is the occasion for you to discover our product more in-depth and to demonstrate your fit, skills & motivation (~25mins)

Step 2: A call with your hiring manager (~45mins) 🤝🏼

If we believe you may be a good match, we’ll arrange a first call with your hiring manager to cover the basis: your experience, your vision of the role and your interest in joining us.

Step 3: A call with one of our co-founders (~45mins) 👀

We’ll then arrange a call with Paul-Louis, our COO and one of the three co-founders.

Those structured conversations (steps 2 & 3) aim at covering skills we would have not covered in the assessment as well as your fit to our values & vision. At any point, you’ll have the opportunity to ask all your questions, including the tough ones.

Step 4: A business case with our co-founders (~60mins)

You will then be invited to our Onboarding Business Case with your hiring manager as well as our three co-founders: Paul-Louis, Maxime & Benjamin.

Step 5: Informal meetup with your future team ☕

We’d also like for you to be able to meet your future colleagues! These meetings (online or in real life if and when possible) will be a chance for you to familiarise yourself with the team, our way of working, and again, to ask any questions you may have!

Step 6: Your offer 💌

If we have a match, we will send you an offer asap.

Step 7: Your onboarding 🧑‍🚀

• We will help you through the contract details and make sure you have everything to make an impact. Come and celebrate your offer with the team 🤟