We are a dynamic and fast-growing startup in the HRTech industry, specializing in the development of Rise Up, a Learning Management System. Our platform revolutionizes the way organizations manage their training and development programs, with a strong emphasis on blended learning. With pillars such as personalization of learning and learning in the flow of work, Rise Up empowers our clients to deliver highly effective and engaging learning experiences.

What Will Rise Up Offer You?

🌟 Immerse yourself in the heart of innovation with Rise Up's Blended Learning Platform. Your journey here is more than a job – it's a chance to shape the future and contribute to a dynamic company.

💸 Our remote-friendly environment fosters work-life balance, while our competitive salary and benefits, including Alan Health Care insurance and Swile meal tickets, reflect our commitment to your well-being.

🎉 As part of our inclusive and collaborative team, you'll experience a narrative of growth and celebration. Fuel your creativity at our unlimited snack bar, engage in team-building activities in Paris, and participate in international conferences as we expand globally.

🚀 Choose Rise Up for a career that's both impactful and fulfilling, where every day is an opportunity to make a difference.

📢 About the Role:

You will be your clients' advisor, ensuring they maximize the value of our product by providing guidance and support tailored to their needs. You will proactively address their issues in order to champion customer satisfaction and retention.

• Participate in pre-sales meetings with Sales when needed to address and answer specific questions regarding implementation, deployment and success.
• Understand the expectations of its customers and ensure that the tool is configured to meet the needs identified during the kickoff and onboarding on the platform. 
• Obtain a perfect knowledge of its customers and their needs and drive them in the use of the platform.
• Conduct monthly reviews, QBR and ABR to ensure client's ROO (Return on Objectives) are being met.
• Be responsible for good customer relationships and the continuous growth of the use of the platform
• Build a long-lasting relationship with its customers
• Collaborate with the sales team in order to promote additional sales

Be the customer's ambassador within Rise Up

Manage and respond to crisis situations while maintaining CS

Project Management:

• Manage digital learning projects from conception through implementation, ensuring alignment with client expectations and business objectives.
• Coordinate with internal and external stakeholders to ensure successful project execution.

💡 What You'll Bring To The Team:

• In-depth knowledge of product (features, sales, etc.)
• Customer centricity
• Experience in client onboarding process
• Project management: experience in multiple projects management at the same time
• Data-driven, KPI and result-focus
• Good knowledge of Hubspot and Zendesk
• Team Spirit: work with the sales (for renew/upsell) 
  
• Ownership: take transversal subjects to help other team members
• Saas B2B experience
• Learning industry experience is a huge plus