Sales:

• Qualify leads / potential members through calls, providing information about Cohabs spaces, and answering any inquiries.

• Maintain accurate records of members’ interactions, sales activities, and feedback in our CRM

• Assist in preparing reports on sales metrics, occupancy rates, and members’ satisfaction.

• Monitor social media channels to recruit potential new members.

Customer Experience:

• Help onboard new members, ensuring they have all the information needed for a smooth move-in process.

• Serve as a point of contact for members, addressing any questions or concerns they may have during their stay.

• Organize community events and activities that promote members’ engagement and satisfaction.

• Gather feedback from members to continuously improve their experience at Cohabs.

• Coordinate with the maintenance and operations teams to ensure that any issues within our properties are promptly addressed.

• Support the CX team with general office duties as needed.

• Currently pursuing or recently completed a degree in Business, Marketing, Hospitality, Real Estate, or a related field.

• Strong communication and interpersonal skills, with the ability to build rapport with a diverse group of people

• Fluent in French and a good level of English mandatory

• Highly organized, with excellent attention to detail and the ability to manage multiple tasks simultaneously.

• A proactive and positive attitude, with a willingness to learn and take on new challenges.

• Familiarity with social media platforms and basic marketing concepts.

• Previous experience in sales, customer service, or hospitality is a plus, but not required.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

The recruitment process is divided in 4 steps:

• We check your CV to evaluate your background and qualifications

• We like your profile? We schedule a short call with HR or hiring manager to understand your motivations

• We think you can be a great match? An interview with your future manager or the city manager will be planned to check the fit with the company and its values and clarify your expectations

• We love your profile! A quick call with our VP Customer Experience to confirm the culture-fit