YOUR RESPONSIBILITIES:

• Support Global Process Owner (GPO) and Global Service Head (GSH) in developing a functional process concept and be responsible for implementation within the regional centers
• Conduct process change management, monitor adherence to policies, standards, governance and organization
• Maximize effectiveness and efficiency of the team and implement relevant improvements. Examine operational policies and make recommendations for improvements to particular process steps
• Support process migration and stabilization process redesign, deployment of third party solutions with process expertise and project management skills
• Monitor process performance (timeliness, quality, and costs) assuring accurate measurement / reporting and defines corrective actions. Take an active part in the process training conception and execution. Implementation of performance measurement, performance reporting and management
• Drive operational excellence, continuous improvement and automation
• Implement internal controls and support of Global Process Owner (GPO) in tracking process costs. Contribute knowledge and advisory regarding all process matters
• Coordinate Compliance and Risk Management activities in the department in cooperation with the relevant Delivery Lead and Compliance Manager

 

Profile description:

YOUR PROFILE:

• Education: Completed studies in Business Management, Marketing, or similar fields
• Experience: 3+ years of professional experience in Customer Service, Logistics, Marketing or other related field, ideally in an international environment
• Required Skills: Experienced in the use of techniques and methods of business process analysis, especially in process modelling and their technical implementation (e.g. BPMN, BPMS, EPK, Process Excellence, ITIL or DW-RPA-ML). Ability to create and define processes and process models in MS Visio. Experience with automating and re-engineering operational processes. Practical skills in the area of Lean Management, Six Sigma is a plus. MS Office skills (Excel, Visio, Project, PowerPoint)
• Languages: Advanced spoken and written English (C1+ Level), fluency in German language is an advantage
• Competences: Highly motivated and dynamic personality with a hands-on mentality, strong analytical and communication skills, willingness to travel (driving license B)

We offer:

WE OFFER:

• Work that is meaningful and has a real, positive impact on the sustainability of the planet through products we develop and manufacture
• Opportunity to work partially from home
• Attractive salary based on your experience plus yearly bonus
• 6 weeks of vacation
• 13 200 CZK net per year for Cafeteria
• Meal vouchers of 150 CZK/months (Brno) or canteen (Nová Ves)
• Pension Insurance contribution 2,6 %
• Other interesting benefits (up to 4.750 CZK per year as contribution for public transportation in Brno, etc.).
• Pleasant working environment: coffee and a wide range of tea, relax room / work out zone
• Healthy company culture – we employ smart people who are responsible, trustworthy and make use of our support to do their job well
• A real opportunity for career growth and possibility to learn from experienced colleagues
• Internal and external trainings, LinkedIn Learning 

Kindly note that there is no relocation support provided by the company for this position.