As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for:
- Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
- Ensuring the business impact of our solution in accordance with the objectives set by our clients
- Ensuring the renewal or signing of new contracts for accounts listed in your portfolio
- Last but not least, managing a portfolio of clients in a high-touch and low-touch mode
Your role is crucial, you are responsible for the development of the relationship with your clients
Within 1 month, you will:
Master our product and Convexity corporate cultureFamiliarize yourself with the processes and tools used by our Client Success Partner (CSP) teamParticipate in your first customer meetings with other CSPs from the teamWithin 3 months, you will:
Take over a portfolio of existing customersStart new projects with prospects and clientsWithin 6 months you will:
Define the learning transformation roadmap with the client and identify the resources needed to achieve themDefine a retro-planning of the initiatives on the solution and vouch for itIdentify and document customer use-casesDevelop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teamsWork with the Account Managers to identify new project opportunities to develop the accountWithin 12 months, you will:
Reduce churn by identifying customers at risk and implementing a remedial action planIdentify strong leaders within the client’s teamDevelop and share good business practices with the entire Client Success teamThe Skill Set
First experience in a Client Success Partner or Customer Success Manager positionPrevious experience in the SaaS B2B industry is a plusAbility to interpret data and identify trendsKeen interest for the digital industry, education and e-learning in particularExcellent interpersonal and communication skillsNative French, and English proficiency (B2 minimum)Enthusiasm about the idea of working in our Culture of Convexity: https://bit.ly/Convexity_360LWhat We Offer
Compensation: Package includes base salary, a variable component and equity 📈Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. Balance: Flexible hours, full remote work possible anywhere in France 🏠Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆Interview process
Phone screen with our Talent Acquisition ManagerDiscovery meeting with a CSP Mid-Market Case study with the CSP Mid-Market Coach and a CSP Mid-MarketClarification meeting with the CSP Ops ManagerCulture fit interview with one of our CS LeaderOffer !
