As our Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. Due to the complex nature of the strategic clients, you will act as a real team leader in order to ensure the client's renewal through achieving the set objectives. This will be achieved by coordinating the different available resources (technical, educational, etc.) as well as acting as a consultant in delivering the business transformation positioning supported by the solution.
Your role is crucial, you are responsible for the development of the relationship with your clients!
Within one month, you will:
Master our product and Convexity corporate cultureFamiliarize yourself with the processes and tools used by our Client Success Team (CST) Participate in your first customer meetings with other CSP’s from the teamWithin three months, you will:
Take over a portfolio of existing customersStart new projects with prospects and clientsWithin six months, you will:
Define the learning transformation roadmap with the client and identify the resources needed to achieve themDefine a retro-planning of the initiatives on the solution and vouch for itIdentify and document customer use-casesDevelop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teamsWork with the Account Managers to identify new project opportunities to develop the accountWithin twelve months, you will:
Reduce churn by identifying customers at risk and implementing a remedial action planIdentify strong leaders within the client’s teamDevelop and share good business practices with the entire Client Success TeamThe Skill Set
4+ years as a Customer Success / Account Manager, or HR/Learning Consultant or Change Manager, or Digital Learning Manager in a software company (ideally SaaS)Successful experience in customer-facing project management (2000+ employees)Strong interest for the digital industry, education and e-learning in particularKnowledge of the HR function and digital learning as well a passion for digital and digital toolsStrong interpersonal and communication skillsNative English, and excellent knowledge of the UK culture. German is a plus.Bachelor’s degree or equivalentEnthusiasm for our culture explained here (https://bit.ly/37rymJ2) What we offer
Compensation: Package includes base salary, a variable component and equity 📈Benefits: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line. Balance: Flexible hours, Total work from home possible anywhere in the UK 🏠Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processeshttps://bit.ly/42H1ggC 🚀👩🏻💻🏆Interview process
Phone Screen with our Talent Acquisition Manager Discovery Interview with the Hiring Coach (Director of Customer Success)Team Intro & Case Study with the Hiring Coach and LeadershipCulture Interview with the Chief Customer OfficerReferences & Offer!⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
