Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.
You will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver solutions complementary to the Product.
Those large and strategic accounts have already deployed their platform and have an advanced knowledge of it. They will need your expertise to facilitate new integrations (flat files, API’s) and 3rd party apps, re-structuration of the platform, audits of the solution and provide advanced advices/assistance in order to get the best of our product.
Within 1 month, you will:
Become a Trello expert through our onboarding processUnderstand our product offering through trainingMaster our platform and be able to support clients on basics requests through ticketingWithin 3 months, you will:
Own your portfolio of +75 existing clientsStart to answer questions coming from your portfolio of clientsSupport the Customer Success partner on functional and technical questionsSuccessfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshootingWithin 6 months, you will:
Be able to pitch the value of the 360Learning platformDevelop repeatable and scalable processes to improve project quality and deliverySupport Strategic customers all along their contract from un expertise standpointDeliver Professional Services to our existing customers baseWithin 12 months, you will:
Onboard another Solution ArchitectContribute to our knowledge base to share best practices and lessons learnedWork with our partner ecosystem to strengthen the services proposed to our clientsDeliver platform audits to clientsDeliver professional services proposed in our Professional Service catalogueThe Skills Set
5+ years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)Previous deployment experience of SaaS products, ideally HR relatedProject management skillsGood understanding and experience working with APIs, SSO configuration & troubleshootingSolution-oriented, client-first mindset in everything you doAbility to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholdersOrganized, structured, rational, analytical, able to manage priorities across multiple customer implementationsFluent English (US/UK) / B2 level or equivalent (FR)Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L What We Offer
Compensation: Package includes base salary, a variable component and equity 📈Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. Balance: Flexible hours, full remote work possible anywhere in France 🏠International team: Offices in London, New York and ParisCorporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆Interview Process
Phone Screen with our Talent Acquisition ManagerDiscovery Meeting with the Solution Expert Coach, HugoCase study with the Solution Expert Coach and a Solution Expert Clarification Meeting with our CS Ops Manager, EdouardCulture Fit with our Head of Professional Services, FlavieRef ChecksOffer !⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
