We are the Digital & Business Factory of the Accor Group, the innovation and transformation lab of the world leader in hospitality.
With our 700 Heartists®, we combine the best of hospitality with the best of tech and digital.
Our ambition: to offer our customers personalized, memorable, and sustainable experiences.
Here, we create new ways to travel across our 5,500 hotels, close to our 100 million customers in 110 countries.
Here, we are at the heart of a fantastic playground for designing and developing digital products and services for our customers and hotel teams.
Here, your scope of work will know no boundaries, so with us, dare to make an impact on the world!
Your greatest challenge awaits you here:
Domain: Data – Digital Factory
Context: Within the Customer, Loyalty & Partnerships team, the Product Owner reports to the Tribe Product Lead.
The Customer Data team is divided into two Feature Teams: Customer Insights & Analytics and Customer Core Products.
One of the team’s major challenges is to deliver more products, including AI models, for greater customer predictability. Customer Data provides marketing levers, retention strategies, and new client acquisition opportunities with high revenue potential.
Major marketing client relationship programs are progressively integrating the outcomes of predictive models developed by the team. These models will support enhanced business processes deployed across all CRM teams—centrally, in Hubs, and in individual hotels. These predictive models are eagerly awaited by marketing teams to maintain a contactable and actionable customer base.
The Product Owner transforms the Tribe's strategy and goals into a clear product vision, which will be implemented by these two feature teams.
The Product Owner directly manages the Customer Insights & Analytics Feature Team and is supported by a Product Owner who manages the Customer Core Products team.
In collaboration with the Tech Lead of their Feature Team, the Product Owner devises a concrete approach to deliver a data product that meets the requirements of business users.
They have strong expertise in data management and usage. They build a lasting working relationship with key stakeholders (Business, other Digital Factory domains, Hubs, hotels, etc.) to ensure the roadmap aligns with both business and Digital Factory priorities.
They write user stories and lead the Feature Team through agile ceremonies.
Your Mission:
Our Commitments:
We are committed to the world around us, with a strong employer culture focused on developing our 300,000 talents.
On the tech side, we are committed to reducing the digital impact of all our projects.
Training and career development paths are defined both individually and collectively so that we grow together every day.
We value the richness of diverse nationalities, backgrounds, and stories that make up our team. We encourage diversity in personalities and career paths. We know how to adapt to the specific needs of our employees, including those with disabilities.
On our Issy-les-Moulineaux site: collaborative workspaces, a company restaurant with unlimited coffee, game and sports areas, a concierge, and a park just across the street 😉
Interested in this role?
For us, recruitment is primarily about making connections.
Apply, and we will offer you:
#accordigitalfactory
And You?
Education and Experience:
Technical and Business Skills:
Nice-to-Have:
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Issy-les-Moulineaux