Ready to be more than just a number?

Join Addactis, a leader in RiskTech and RegTech solutions for the insurance industry and become a key player in our journey to develop the LATAM market.

As a pivotal member of the team, you will use your expertise to support our customers in implementing our solutions and bring them strong IT support.

At Addactis, you’re not just part of the process; you’re integral to our success, making a tangible impact every day.

Your mission

EXTERNAL SUPPORT (PRE-SALES, PROJECTS AND CUSTOMERS) - around 80% of the time

-       Installation, configuration, and administration of the company’s own software, ensuring its correct operation, optimization and security.

-       Provide support and assistance to external customers in a timely, efficient, and professional manner ensuring customer satisfaction.

-       Document and report errors, bugs, or requests for new features to the head office, ensuring effective communication and timely resolution of problems.

-       Provide comprehensive guidance on support, connection and/or connection support from company software to customer databases, ensuring reliable, secure and efficient access to information.

-       Provide technology support service during demonstrations and meetings with prospects, ensuring a positive experience and a clear understanding of the company’s software capabilities in technology and information security.

INTERNAL SUPPORT (Office and employees) around 20% of the time

-       External provider management.

-       Installation, configuration, and administration of the company’s own software, ensuring its correct operation, optimization, and security.

-       Provide assistance and support to technical problems related to computer systems, software, hardware and networks of the company.

-       Provide support to the management team in specific requirements of the technology area.

Could this be you?

• You’re used to work in English (level C1), you’re curious and have got some French notions.

• You’ve successfully configured and installed on-premise and SaaS applications.

• Your strong knowledge in information security and practical experience in implementing effective security measures will distinguish you.

• With a strong sense of customer service, you know how to communicate and provide quality customer support, demonstrated through a strong track record of problem resolution and customer satisfaction.

• Liking working on a wide range of subjects, you have knowledge in:

- Databases (SQL Server, Oracle, MySQL),

- Administration and management of Windows and Linux servers,

- Office 365 and Windows on workstations,

- Cloud platform operation and management (Azure, AWS, GPT),

- Vendor management and IT procurement.

• Autonomous, you demonstrate leadership and proactivity through your ability to take on issues and provide solutions for your customers (both internal and external).

About Addactis

Addactis provides software and consulting services to more than 250 customers in more than 45 countries in the regulatory and profitability domain calculating risks and optimal pricing or helping insurers to comply with increasingly complex regulations such as Solvency II and IFRS 17.

The diverse global Addactis team consists of more than 250 employees with over 150 actuaries. Founded 30 years ago in France, the company has grown to become a leading software partner for the insurance industry.

Within the Addactis ecosystem, our international offices provide our clients with the combination of geographical proximity, knowledge of local regulations and specificities, and the experience of a global network of Addactis people working in synergy. Our team in Bogota manages projects throughout the Latin America and works closely with our teams in Iberian Peninsula and with the Products & Technology Department in France to implement Addactis solutions.

Want to make a real impact on the future of the insurance industry? Apply!