As a ServiceNow Architect and a key member of our ServiceNow team, you’ll play a strategic role in planning and designing our ServiceNow platform and platform governance. You’ll provide technical leadership, ensure alignment with business objectives, and drive innovation.

The role of Service Architect requires excellent general knowledge of the ServiceNow platform and its components to effectively design and oversee a transition project for one of our customers. Additionally, the role will involve designing and building an entirely new ServiceNow environment from the ground up.

Key Responsibilities

• Strategic Planning: Develop and maintain ServiceNow roadmaps aligned with business objectives.

• Architecture Design: Design and implement scalable, secure, and efficient ServiceNow architectures.

• Best Practices: Ensure adherence to ServiceNow best practices and standards.

• Technical Leadership: Provide technical guidance and mentorship to development teams and define ServiceNow development management practices.

• Problem-Solving: Diagnose and resolve complex technical issues.

• Innovation: Identify opportunities for process improvement and technological advancements.

• Stakeholder Management: Collaborate with stakeholders to understand requirements and communicate technical decisions.

• Technical Skills: Broad understanding of ServiceNow architecture and best practices (TOGAF/IT4IT).

• Design Skills: Ability to create effective ServiceNow solutions.

• Leadership Skills: Ability to provide technical guidance and mentorship.

• Deep Understanding of ServiceNow: Extensive knowledge of ServiceNow platform, modules, and capabilities.

• Architecture Design: Proficiency in designing scalable and secure ServiceNow architectures and tools (UML, EAF).

• Technical Leadership: Ability to lead and mentor development teams.

• Problem-Solving: Strong problem-solving and troubleshooting skills.

• Requirement Engineering: Understanding and translating requirements into design.

• Communication: Excellent verbal and written communication skills, including the ability to explain complex technical concepts to both technical and non-technical audiences.

• Collaboration: Ability to work effectively with cross-functional teams, especially consultants and developers and provide mentoring to developers.

• Specific Technical Skills

  • Proficiency in ServiceNow scripting languages (e.g., Business Rules, Client Scripts).

  • Integration: Experience integrating ServiceNow with other systems.

  • Data management: Understanding of ServiceNow’s data model and database management.

  • Performance Optimization: Ability to optimize ServiceNow performance and scalability.

  • Security: Knowledge of ServiceNow security best practices and compliance requirements. Design and maintain Security concepts

Preferred Qualifications

• ITIL Certification: Understanding of ITIL best practices.

• Certified ServiceNow Architect (CSA).

• Knowledge on cloud platforms and how to integrate with Servicenow (e.g., AWS, Azure, GCP).

Employee benefits

• Up to 6 weeks of paid time off (5 weeks and the additional week of paid time-off is available after your first year of employment with Aeven)

• 5 sick days per year

• Flexible working hours

• Possibility to work from home

• Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings

• Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)

• Referral bonus (20,000 – 60,000 CZK)

• Free snacks on Mondays and monthly get-togethers

• Free fruits and vegetables every day

• Height-adjustable tables

• Co-working offices in Ostrava and Brno

• Czech language lessons

• Annual flu vaccination for free

At Aeven, we value every job applicant and prioritize your candidate’s experience. Here is an overview of our standard recruitment process: After application, please expect feedback within 5 working days.

Two interview rounds:

• First round: Interview with the hiring manager and potentially a colleague. Feedback within 2 weeks.

• Potential second round: Interview with the hiring manager, global lead (optional), and local HR. Feedback within 5 working days.

Successful candidates will receive feedback and job offers directly from the hiring manager.