CLASQUIN is a French international transport operator.
The group operates in the Overseas sector and coordinates the transport of goods by sea, air, and land on behalf of its customers.
The company differentiates itself through its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the power of its technological development: People & Technology at the heart of our strategy.

Constantly growing, through our various offices in Europe, Asia, America, and Africa, we are constantly looking for the architects of tomorrow who will chart new roads to the future, in harmony with our environmental commitment and our strong corporate culture, represented by our motto: Customers, Profit & Fun!

Joining Clasquin means:

• Join a stimulating and caring environment, in which you will be able to flourish and develop your skills by taking on challenges on a daily basis.

• Evolve autonomously within a team and focused on excellence.

• Adhere to our values: enthusiasm, professionalism, and integrity.

Depending on the organization, the Head of UK Operations may report hierarchically to the Chief Operating Officer or the Country Manager.

MISSIONS, ACTIVITIES & RESPONSIBILITIES OF THE POSITION

• Take ownership of the Group’s strategy to implement it at the level of its agency

• Define a vision, an organization, a development plan, make trade-offs

• Communicate your strategy

• Leading change

The development of the growth of the GP

• Ensure customer portfolio loyalty

• Ensure the renewal of the customer portfolio

• -Identify development potential (product, sector) and act on the levers to achieve them: objectives, reward, marketing, sales action plan, “selling together”

• Lead the Oeprations and Sales team

• Control the local economic fabric

• Ensure the agency’s influence in the network

Team management and animation

• Recruit and integrate: in collaboration with the HR department, source, recruit, integrate new employees and validate trial periods directly for sales and management professions and by delegation for others,

• Recognize and evaluate: Evaluate individual performance, set objectives, propose salary and job developments, contribute to People Reviews, congratulate and reframe

• Train and develop: promote mobility, develop skills, identify talent, offer professional development, identify training needs and ensure return on investment

• Organize the structure and responsibilities within the agency by finding the right balance between economic performance / workload.

• Lead agency meetings

• Exemplify the company’s values

• Relay the HR policy and contribute to its evolution

Optimization of the agency’s profitability

• Monitor KPIs and ensure their GP/File and Cost/File optimization

• Activate the various levers for optimising results: sales, purchasing, payroll

• Ensure the follow-up of customer outstandings

• Control the payroll: optimization of resources in connection with the volume of activity, salary changes, monitoring of leave

• Guarantee the integrity of the fence

• Optimize overhead costs

Manage operational efficiency

• Ensure the proper mastery of business knowledge, tools and processes

• Implement tool and process changes

• Define and implement the agency’s specific processes

• Detect and report on the need for improvement of tools/processes

• Guarantee the proper application of operational processes

• Supporting change and relaying information

• Empower key users

KNOW HOW :

- Interpersonal and service skills

- Strength of proposal

- Team spirit

-Versatility

-Autonomy

- Initiative

-Commitment

-Reactivity

• Minimum 10+ years’ relevant experience in the Freight Forwarding industry

• 10 years’ experience in freight forwarding / logistics / transportation industry required

• Sound understanding and knowledge of Freight Forwarding industry

• Demonstrated ability to synthesize customer requirements to develop innovative solutions

• Excellent communication and interpersonal skills

• Good command of written and spoken English