Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

At Contentsquare, we put the customer at the heart of our business! That is why we need you – an exceptional Customer Experience Manager, who will strive to provide outstanding experiences to our existing clients and ensure our clients become our best ambassadors. As a member of the Customer Experience and Marketing team, you will engage our Americas customers, increase their usage of our platform, transform happy customers into advocates, and influence our company growth.

In this Individual Contributor role, you will put the customer at the heart of our business! That is why we need you – an exceptional Customer Experience Manager, who will strive to provide outstanding experiences to our existing clients and ensure our clients become our best ambassadors.

As a member of the Customer Experience and Marketing team, you will engage our Americas customers, increase their usage of our platform, transform happy customers into advocates, and influence our company growth.

In this Individual Contributor role, you will report into the Head of Customer Experience, Americas (based in New York) and will work cross-functionally with many teams, including Marketing, Sales, Customer Success and Product across the globe. 

This role is customer-facing, you will be expected to animate our Americas customer community through lifecycle marketing and campaigns, build meaningful relationships with our customers, and provide them with additional resources to ensure they get the most out of our platform.

What you'll do:

What you'll need to success:

Compensation Range:  $100,000- $122,000

For compensation, we set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only and do not include bonus, commission, equity, or benefits.

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing and Home Office allowances

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.